Lead Mail Shipping/ Receiving Associate

Job Purpose/Mandate:
This position supports and performs all shipping and receiving functions for our client. The position involves a high amount of customer service and consultation and requires ability to communicate effectively with many different types of people. This position also requires attention to detail and ability to multitask in high-pressure situations.
Specific Responsibilities & Duties:
• Consistently provide high levels of customer service while consulting customers in person at our shipping & receiving service desk or via phone or via email.
• Receive, count and verify all incoming packages and mail, notating damage and discrepancies.
• Process, sort, and stage packages and mail for pick-up and delivery.
• Deliver mail and packages to client employees at their desks and team areas.
• Inspect deliveries for suspicious shipments.
• Ensure the accurate sorting and delivering of all incoming packages and other shipments to the proper recipient location through the tools provided.
• Research mail, packages and other shipments addressed to unknown or unrecognized addresses.
• Utilize handheld scanners to deliver packages and obtain proof of delivery signatures.
• Pick up outgoing mail, packages and boxes, using cart or, for larger items hand truck or dolly.
• Prepare and package outgoing items for proper shipping.
• Create shipping labels for outbound packages on UPS Campus Ship, including international shipments.
• Prepare and process outbound courier shipments using computer or service provider's equipment.
• Utilize postage machine to properly meter outbound mail.
• Enter activity data in logs and maintain accurate records.
• Assist in maintaining shipping supplies inventory.
• Ensure the cleanliness and safety concerns of all operating spaces and associated areas.
• Have good working knowledge of mail and computer basics.
• Help train and provide leadership to floater Office Services Associates that come to work at the site.
• Complete monthly management report.
• Completing other tasks as may be assigned by the Manager.

Qualifications:

High school diploma or equivalent.
• Strong communication and customer service skills required.
• Minimum 2-year customer service and office related experience preferred.
• Intermediate computer skills required.
• UPS, FedEx, DHL knowledge a plus.
• Experience with international shipping a plus.
• Demonstrate the ability to be flexible and adapt to change in the work environment.
• Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
• Ability to lift up to 50 lbs.
• Attention to detail.