Lead HVAC Service Technician

Join the New Wave Home Solutions family and experience more than just a job - embark on a fulfilling career journey with a company that values your growth, well-being, and success! At New Wave Home Solutions, we go beyond HVAC solutions; we foster a supportive and rewarding work environment where your contributions are recognized and celebrated.

Why work with us?

• Fun and Collaborative Environment: While we are dedicated to providing exceptional service to our clients, we also believe in fostering a fun and collaborative work atmosphere. Join our team and enjoy socializing in our open office space, where camaraderie is at the heart of our success.
• Comprehensive Competitive Benefits Package: We understand the importance of your well-being. That's why we offer a comprehensive benefits package, including medical, dental, vision, and AFLAC insurance. Your health and happiness matter to us.
• Investment in Your Growth: We believe in the continuous development of our employees. Enjoy the opportunity for continuing education and reimbursement options, ensuring you stay at the forefront of industry trends and advancements.
• Performance-Based Bonuses: Recognizing and rewarding excellence is our commitment. Experience the satisfaction of earning performance-based and spiffs based on ancillary sales, celebrating your hard work and dedication.

What we offer:

• 70% employer covered medical, dental, and vision insurance
• AFLAC benefits include long-term/short-term disability, accidental, life, and cancer insurance
• 1-week vacation in the first year accrued on day one, usable after 90 days. Additional vacation time is provided based on tenure
• 6 Paid Holidays
• Reimbursement for NATE Certification
• Company tablet
• Company vehicle to use during working hours
• Uniforms provided
• In-house training
• Continuing education through our supplier

Pay Range: $29.47/hr to $41.33/hr depending on experience

Primary Job Function: The HVAC Service Technician is responsible for the service and maintenance of residential and light commercial HVAC systems. All while maintaining the quality of work and representing the company in a manner that promotes good relations.

Responsibilities:

• Perform maintenance and repairs on various residential heating and air conditioning systems, delivering high-quality service to our valued customers
• Make product recommendations and educate customers about HVAC options to help them make informed decisions
• Test HVAC systems after repairs or maintenance to ensure proper functionality and performance
• Communicate with clients in a courteous and professional manner, explaining diagnoses and recommended solutions clearly
• Document all work performed, including repairs made, parts used, and any additional recommendations or follow-ups
• Adhere to safety protocols and guidelines to ensure a safe work environment for clients and team members
• Provide training to entry-level Service Technicians

Required Qualifications:

• High school diploma or equivalent
• Valid driver's license and insurable driving record
• Ability to pass a drug screen and background check
• 3+ years' of experience with residential and light commercial HVAC
• Willingness to travel to the service area
• Excellent customer service skills
• Professional appearance
• Universal EPA Certification
• Ability to read and interpret new construction plans in regards to HVAC installation
• Ability to work well with technology and adapt to change
• Strong communication skills and ability to work well under pressure
• Ability to lift 58 lbs
• NATE Certification is a plus!