The function of this position is:

• Service, repair, and/or propose replacement of warm air furnaces, air conditioners, duct distribution systems, boilers, water heaters, related piping and electrical.
• To service and startup equipment and adjust to the manufacturers and job specification.
• To troubleshoot, adapt, and resolve/repair all issues that arise that would keep the equipment from functioning properly.
• Communicate to the consumer on the proper operation and owner’s maintenance of the installed equipment. Answer related questions as to operation, features, and functions to the homeowner.
• Perform required documentation for each call, recording recommendations, repairs, accurate readings, and observations. Have client sign necessary paperwork and collect payments as directed.

• Customer service orientated.

• Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.

• Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.

• Regularly review and monitor progress against goals and seek assistance as needed.

• Communicate effectively with associates, superiors, vendors, and customers.

• Ask and obtain customer’s referral and web recommendations

• Possess superior interpersonal skills.

• Should be able to read and interpret blueprints, technical drawings, and specifications.

• Must be able to accurately list/order materials and supplies.

• Must be able to work under time constraints, budgetary limits, and pressures.

• Efficiently manage his/her time and schedules.

• Must be capable of understanding client needs, and favorably influence their decision.

• Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.

• Maintain clean, neat, and professional appearance.

• Work and drive safely and can recognize and avoid dangerous situations.

• Complete other duties as assigned.