Lead Housekeeper | Private Household | Nyc

DESCRIPTION:

We are seeking a talented Lead Housekeeper/Server for an UHNW family in New York City. This position reports to the Household Manager and encompasses detailed housekeeping and household organization services, meal service, and pet care. The role requires a world class commitment to providing “6 Star” service to ensure uncompromising resident and guest experience, with schedule flexibility necessary for a dynamic environment.



*This role is full time onsite in Manhattan. Other properties as requested for special circumstances.

*Must be authorized to work in the United States.

Key Responsibilities (including, but not limited to):

Housekeeping/Organization:

• Perform and maintain daily detailed housekeeping service including inspections of the property to ensure all areas are clean, organized and maintained to a “6-star” quality and attention to detail.
• Utilize daily/weekly/monthly housekeeping checklists to physically complete all checklist items
• Remain committed to maintaining rigorous organization standards including all inventories and supply lists and project/task lists in coordination with House Manager.
• Utilize the Service Manual to ensure world-class capability in cleaning, food preparation, and service
• Laundry & linen Care
• Steam the master bedroom and guest bedrooms linens daily when in use
• Launder, iron, de-lint, fold, hang and put away household linens and clothes for principal and guests as needed following the household standard practices
• Routinely organize closets including clothing, coat, and luggage
• Changing linens according to the bedding schedule and household standards
• Reconcile laundry and maintain organized and labeled linen closets
• Maintain the integrity of household art and rare/unique/collectible items in conjunction with all staff members
• Serve as the “aesthetic” eyes of the households focused on preserving the aesthetic and architectural integrity of the households
• Perform daily inspections of the properties, reporting issues to the House Manager
• Grocery & errand shopping as needed
• Receiving, sorting and monitoring for mail and package deliveries daily
• Provide vendor access as requested by House Manager when not present

Meal Service:

• Assist in the kitchen with meal preparation
• Set table setting based on the needs of the meal provided by the Household Manager
• Serve and cleanup after family meals, business meetings, and special events
• Serve appetizers, drinks, and dinner for formal and informal dinners, parties, or at-home meetings

Principal and Guest Reception and Concierge Services:

• Receive guests upon arrival as requested
• Packing and unpacking as requested
• Laundry, steaming, and ironing as requested
• Carefully and clearly answer the telephone following all service standards and procedures as needed when House Manager is offsite
• Greet and cater to family and guests according to household service standards and procedures

Pet Care:

• Take thoughtful care of the family domestic animals, and any other pets that may visit the house, in the owner’s absence, as requested.
• Maintain feeding schedule; Keep inventory of pet food and medications and supplements as requested
• Assist with preparation for trips, including checklists of needed supplies, food, medications, etc. as requested
• Shopping for pet food and supplies as needed
• Maintain traveling bag for animals as needed
• Keep and maintain stock of toys and treats as needed
• Stay overnight at the house as often as needed for pet care
• Assist with pet care for dogs of other family members as needed

REQUIREMENTS:

• Must be able to pass an in depth background check and provide excellent references
• Excellent judgment, strong character, ethics and integrity
• Service orientation at the highest level of attentiveness
• Polished and professional demeanor
• A flexible schedule and ability to travel as needed
• Ability to use discretion and unwavering commitment to privacy and confidentiality
• Razor sharp eye for detail
• Organizational, management, and communication skills
• Strong personnel management and development skills
• Ability to problem solve with can-do attitude and little guidance
• Cooking skills
• Bi-lingual a plus
• Must have a valid driver’s license
• Must be able to lift at least 50 lbs
• Mechanically and technology savvy

Compensation:

• Up to $45 per hour and DOE - Full time
• EOE

Job Type: Full-time

Pay: $40.00 - $45.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you authorized to work in the US?
• Do you have recent experience as a full time housekeeper in a private home and/or estate?

Ability to Commute:

• New York, NY 10021 (Required)

Work Location: In person