Lead Housekeeper

Holiday Inn Express & Suites Thibodaux

Lead Housekeeper

What is this Job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Lead Housekeeper you responsible for supervising all aspects of housekeeping and laundry - and ensure high standards are maintained. You will work closely with the Front Office Manager and report directly to the General Manager.

Your day to day

People

• Manage day-to-day staffing requirements including scheduling based on need, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. Will be responsible for all inspections to ensure housekeeping standards are being met and executed.

Guest Experience

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Comply with special needs and request of the guests, VIPs and repeat visitors.

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budge and control expenses with focus on increased productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents).
• Maintain procedures for security of lost and found items.
• Perform other duties as assigned. May also serve as manager on duty as needed.

Accountabilities

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees. Expected to lead by example as well as embrace and promote the culture of the Hotel. Works closely with other Department Heads and reports directly to the General Manager.

What we need from you

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
• Must speak fluent English.
• Must be able to communicate with associates that are not fluent in English.
• Ability to speak other languages preferred.
• Ability to work weekdays, weekends, and holidays as needed.
• Ability to work morning, mid-day, and evening shifts as needed.

How do I delivery this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHC Hotels.

Each IHG Hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guest
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your quest is saying, picking up on body language that is often overlooked. and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they needs, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What we offer

We'll reward all your hard work with a great salary and benefits - including uniform, great room discounts and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways improve.

Job Types: Full-time, Part-time

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Ability to Relocate:

• Thibodaux, La 70301: Relocate before starting work (Required)

Work Location: In person