Lead Front Desk Receptionist

Are you a rock star people person who can deliver above and beyond customer service and juggle multiple tasks daily for our clients and their dogs? Can you come to work with a good attitude, be on time and excel at your job? If so, we want to hear from you!

Elite Suites is the premiere dog boarding, daycare and grooming resort in Southlake, TX. You will have the opportunity to build great relationships with both our clients and staff and yes, their dogs…the best part! YOU WILL BE WORKING WITH DOGS!

Must have excellent people skills--ability to communicate well with pet parents and coworkers. Should also be dependable, punctual, and detail-oriented. Must maintain a positive attitude!

Who you are: You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You’ll be in charge of our lobby and assist clients by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

Benefits include:

* 401 (k)

* 401 (k) matching

* Employee assistance program

* Health savings account

* Paid time off

* Health, dental, vision, life insurance

Responsibilities:

• Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.

• Answer all incoming calls, respond to voicemails and emails.

• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.

• Manage cash, check, and credit card transactions and reporting/reconciling

• Gets to know clients and their pet’s names on a regular basis

• Obtain all information related to a pet’s visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.

• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.

• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.

• Obtain vaccination records from veterinary offices and input into the computer.

• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.

• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.

• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.

• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers

• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift

Ability to Relocate:

• Southlake, TX 76092: Relocate before starting work (Required)

Work Location: In person