Lead Flexologist

• Deliver one-on-one assisted stretch sessions for a minimum of 20 hours per week.
• Be a top performer in the studio by consistently achieving top 10% status for Flexologist first-visit-to-membership conversion and utilization rates.

Supervise Flexologist Teams & Ensure Quality Control of Every Stretch

• Collaborate with Studio Owner, Sales Manager and Studio Managers to identify Flexologist hiring needs within budget parameters set by Studio Owner.
• Audition Flexologist candidates as part of their interview process.
• Register newly hired Flexologists for FTP (Flexologist Training Program) and provide them with all pertinent information regarding the training program.
• Coordinate FTP practical training sessions between new & veteran Flexologists; submit to corporate when complete.
• Maintain a weekly dashboard of sales and service performance data for all Flexologists including first-visit-to-membership conversion and utilization rates.
• Collaborate with Studio Owner, Sales Manager, and Studio Managers to assess the strengths and weaknesses of Flexologists with particular attention to the above dashboard.
• Coach all Flexologists on StretchLab best practices as needed, or at a minimum, on a monthly basis.
• Get stretched by every Flexologist (in role-playing fashion) on a quarterly basis to coach and provide feedback on performance and to ensure that every member has a quality experience on the bench with every Flexologist.
• Collaborate with Studio Owner to counsel, support, discipline, and fire underperforming Flexologists.

Continuing Education

• Collaborate with the other Lead Flexologiststo plan and execute monthly Flexologist Continuing Education Workshops that involve skills training, team-building exercises, and exceptional performance recognition.
• Ensure participation of Flexologists in all corporate webinars and trainings applicable to their role (whether live or recorded).

Cultural Ambassador

• Become a mentor and cheerleader to every staff Flexologist and nurture relationships with them in order to help them achieve their company and personal goals.
• Collaborate with Studio Owner to hold team-building events (frequency to be determined).
• Unite Flexologist & Front Desk teams: Ensure team work and sharing of best practices.
• Lead by example by working according to company culture and values, prioritizing ruthlessly, using good communication, and delivering results effectively.

Administrative/Miscellaneous

• Hold yourself and all Flexologists accountable for studio & bench cleanliness & maintenance.
• Assist with Front Desk and Sales Duties