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SalaryDesign solutions to drive safe living and quality of life
The main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the – HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. Level 3 Technicians will be expected to coach and mentor more junior technicians. The goal is to ensure system up-time and efficiency.
The salary range for this position is $66,700- $100,100. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Job Duties:
- Can independently troubleshoot and repair complex issues
- Can program more than one system
- Perform system back-ups and install appropriate updates and patches
- Run one-off problems, scenarios, and integrations based on the needs of the customer
- Program EBI’s
- Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the
- customers (may need to possess certifications)
- Complete required documentation for work performed or other contractual obligations
- Proper use of safety personal protection equipment
- Security and other clearances as required by customer
Basic Qualifications:
- 2 years of experience
- Certifications required for system specific work
- Ability to work independently 75% of the time
- High School Diploma or equivalent
- Ability to travel throughout the service area, with occasional overnight stays
- Valid Driver’s License and driving record acceptable to Honeywell
Preferred Qualifications:
- 5 years of experience
- Technical Training
Additional Information
- JOB ID: req437339
- Category: Customer Experience
- Location: 14 Columbia Circle STE 103,Albany,New York,12203-5196,United States
- Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
