Address
Form of workJOB PURPOSE:
Responsible for the design, build, testing, validation, and ongoing support of clinical and/or revenue cycle
applications. This position is responsible for obtaining the appropriate Epic certification and maintaining
an in-depth knowledge of the software functionality and acquiring knowledge of the clinical or revenue
cycle workflows to be implemented on the system. This position is responsible for the implementation of
configuration changes to the Epic system as approved by the appropriate committee. Jointly with each
other and with the clinical / financial department representatives, they design a future-state workflow and
build the system to support the new workflow. Application Coordinators work across interdisciplinary
workgroups, to accomplish set goals as a team. Is a representative of the Information Services team and
is responsible for establishing and maintaining critical business relationships with fellow Piedmont coworkers,
physicians and all others who use or interact with the Epic application suite.
KEY RESPONSIBILITIES:
1. Organizational Competencies
Decision Making - Able to make independent decisions of a complex nature. Scope at
department and customer department level. Able to foster good decision making skills for
co-workers.
Analysis and Problem Solving - Able to analyze multiple complex situations to create and
implement solutions. Scope at department and customer department level.
Communication - Able to communicate complex ideas and information using a variety of
media. Very good written, verbal, and presentation skills at peer, customer, and leadership
level. Able to model and foster good communication skills for co-workers. Communicates
Piedmont and PHC IS related information to staff.
Teamwork and Customer Service - Able to effectively lead large group efforts involving
people from multiple teams. Models and establishes collaborative and service oriented
environment while enforcing standards of good service.
Fiscal Responsibility - Models fiscally prudent behavior and ensures adherence to
budgetary policies. Manages resources within budget parameters, and able to provide input
into the budgeting process.
2. Performance and Technical Competencies
Process Adherence - Adheres to all defined organizational processes and ensures others
adhere to processes. Seeks out ways to improve processes.
Co-Worker Development - Regularly establishes goals with co-workers. Regularly provides
feedback, encouragement, or counseling to co-workers to optimize performance. Provides
input into career development, and establishes a positive, respectful working environment
Group Facilitation - Effectively oversees a dynamic group of co-workers and fosters an
environment that clearly defines job roles duties and expectations.
3. Specific Job Competencies
Establishes and maintains critical business relationships with Piedmont co-workers,
physicians and others who utilize the Epic suite of applications.
Obtains and maintains Epic certification in assigned application module(s).
Coordinates application/system issues list and works with the appropriate teams to resolve
issues within the predetermined Service Level Agreement parameters.
Designs, builds and validates detailed Epic configuration parameters to ensure functionality
and implement approved changes to the application including modifications required to
achieve desired clinical / revenue cycle workflows.
Participates in and relays business/application functionality expertise during advanced
application design sessions.
Provides 24/7 expert level (tier III) details support of the Epic application suite within their
certified area.
May interact as the primary customer contact with Epic Systems, Inc., in order to facilitate
issue resolution or the coordination of application enhancements.
Provides onsite application training and support for Epic product go-lives/implementations.
Provides Command Center services/support for organizational product implementations.
Reviews and tests new builds, hot fixes or major application releases prior to implementing in
the production environment.
Documents and communicates project status team members, with department
representatives; provide formal status reporting on a periodic basis to project management /
leadership as requested.
Coordinates and facilitates meetings as assigned.
Designs and implements future-state clinical workflows by interacting with clinical department
representatives to analyze needs and translate these into system design.
Populates master tables and system files in accordance with established guidelines; following
standards for naming and numbering conventions and security classifications.
Provides detailed application testing in a structured manner and documents test results.
Following established guidelines for system change control.
Collaborating with Principal Trainers in the design and development of role-based training
programs to support the workflows to be implemented.
Assist the Application Training team with application training during peak demand times for
these services
Maintains system documentation to current standards.
Works with customer base to identify potential workflow issues and/or system enhancement
needs.
Monitors system performance and reports any potential issues with the appropriate staff.
Presents and communicates in a professional and effective manner.
Provides demonstrations of system functionality as required.
Supervises staff as assigned. Provides team performance input to manager.
Participates in other key project activities and meetings as assigned.
4. Periodic on-call responsibilities on a 24/7 basis to provide tier III level support of the Epic
clinical and/or revenue cycle applications.
KNOWLEDGE, SKILLS, ABILITIES
Ability to travel on an overnight basis to obtain specific training or to support go-live events in both the
acute care and ambulatory environments.
A working knowledge and subject matter expertise in the areas that must be supported is required.
Desire to improve customer value and building collegial relationships to achieve outcomes; possess
qualities consistent with creativity, innovation, collaboration and critical thinking; ability to coach,
mentor and empower staff; computer literate; ability to perform under stressful and changing
circumstances and deadlines.
#LI-POST #GD
MINIMUM EDUCATION REQUIRED:
Bachelor's degree or current clinical licensure in nursing, radiology, pharmacy, respiratory or related field
is required.
In lieu of degree or clinical licensure, four (4) years of experience in business administration, information
technology or science, healthcare or related field.
MINIMUM EXPERIENCE REQUIRED:
Five (5) years of healthcare or IT experience to include at least three (3) years working directly with Epic
applications in a clinical or IS field relevant to the position required.
(If no degree or licensure, a total of nine (9) years of experience required.)
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Epic certification required.
