Lead Dispatcher Luxury Limousine Service

As a Lead Dispatcher at BLS CO, you will play a crucial role in coordinating the daily operations of our premium transportation services. Your responsibilities include:

• Assigning drivers for client pick-ups and drop-offs
• Monitoring vehicle locations in real-time
• Communicating effectively with clients and drivers to ensure on-time arrivals and departures
• Handling issues such as vehicle malfunctions, traffic delays, or customer complaints
• Monitoring and tracking vehicle locations in real-time
• Maintaining accurate records of dispatching activities and customer interactions
• Distributing reservations fairly while prioritizing the company’s chauffeurs
• Checking and ensuring the accuracy of dispatch times, especially for out-of-town pickups
• Addressing reservations with VIP clientele or special instructions, meeting their needs and requirements
• Checking arrival times of all flights and coordinating with designated chauffeurs
• Monitoring the "assigned" screen for new job entries
• Debriefing with the previous dispatcher to stay informed about any situations affecting the current shift
• Reviewing the dispatch screen at the beginning of each shift to be aware of events and chauffeur locations

Qualifications:

• High school diploma or equivalent
• Minimum of 2 years of experience in a dispatching role
• Exceptional customer service, communication, and problem-solving skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency with GPS and dispatching software
• Flexibility to work varied hours, including weekends and holidays
• Team-oriented mindset

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