Lead Customer Service Associate

Team Lead – Customer Service, Call Center

6-12 Months Contract

Location – Augusta, Georgia

The Team Lead position is responsible for supporting, coaching, developing, and supervising a group of employees in the Customer Retention Service Center of Excellence. The ideal candidate will demonstrate leadership through the application of fair and consistent policies and will use a variety of coaching styles and techniques. The ideal candidate has a proven track record of success in contact center performance and enjoys coaching and developing employees to help them be their best. The ideal candidate enjoys friendly competition and brings positive energy daily to the workplace. This position will have 15 – 20 direct reports. The Team Lead will be responsible for effectively producing and analyzing reports for a variety of purposes. A successful candidate will possess flexibility to adapt to change while bringing forward positive suggestions for improvements.

Job Type: Contract

Salary: $15.00 - $20.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• Communication skills: 5 years (Required)
• Time & attendance systems: 6 years (Required)
• Supervisory/Management: 5 years (Required)
• contact center: 4 years (Required)

Work Location: In person