Lead Clinic Receptionist

Position Title: Lead Clinic Receptionist
Location: St. George, Utah
Employment Type: Full-time, Non-exempt (40 hours/wk)

Required Hours: Tues-Fri, 7:00 am to 5:30 pm
Pay: $19.00 to $22.00 an hour – DOE

Are you a leader who enjoys working with people and animals? The Humane Society of Utah is looking for a skilled and compassionate individual to lead the reception team at our busy spay/neuter and vaccine clinic in St. George!

Our Receptionists create the first impression for our clients, so it is important that they have excellent customer service skills, are passionate about animal welfare, and are able to remain detail and task orientated in a fast-paced environment. In addition, the Lead Receptionist is responsible for overseeing and managing the daily activities in reception and acting with integrity to ensure a high quality of work is being completed.

We value our employees and offer generous full-time benefits, including medical, dental, vision, life and disability insurance, health savings account, retirement savings plan, paid mental health time, vacation and holidays, discounts and more.

Requirements

A minimum of two years of experience as a receptionist is required. The Lead Receptionist must be able to use basic math skills to calculate and take correct payment amounts and give appropriate change, type 45 wpm, and maintain a high level of accuracy when completing tasks. Being bilingual in English and Spanish is a plus, and a salary differential of $0.50 per hour may be paid to bilingual incumbents fluent in Spanish. Other requirements include presenting a professional appearance, having a cooperative attitude toward clients and team members, and understanding and strictly following all verbal and written direction from the Senior Vet Assistant Manager and Medical Director.

Responsibilities

Responsibilities include checking clients and patients in and out for services professionally, collecting and processing payments, daily accurate reconciliation and reporting, accurate and appropriate cash handling, management of all receptionists, scheduling appointments for public and shelter/rescue clients, daily schedule capacity management, answering phones, emails, and voicemails professionally, educating clients regarding pet vaccination schedules and the benefits of spaying/neutering, ensuring patients are receiving appropriate services for their age and needs, creating a friendly, professional and efficient environment for clients, keeping accurate and detailed records, providing excellent customer service, ability to multi-task and handles job duties efficiently, communicating effectively in person, over the phone and through email, daily cleaning, helping other staff members, contributing to a positive work environment using tact and diplomacy, and any other duties as assigned by Medical Director or Senior Vet Assistant Manager.

How to Apply

Please submit a current resume, cover letter and reference list.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by management. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

At the Utah Humane Society, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our animals, and our community. The Utah Humane Society is an equal opportunity employer. Employment at the Utah Humane Society is based solely on a person's merit and qualifications directly related to professional competence. At the Utah Humane Society, we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age (40 and over), genetic information, veteran or military status, marital status, pregnancy or relation condition (including childbirth and breastfeeding), or any other basis protected by state or federal law.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• 10 hour shift
• Day shift

Application Question(s):

• Why are you interested in working for the Humane Society of Utah?

Work Location: In person