Lead Billing Specialist

Company:
Cox Automotive - USA

Job Family Group:

Finance

Job Profile:
Lead Billing Specialist

Management Level:
Individual Contributor

Travel %:
No

Work Shift:
Day (United States of America)

Job Description:

Cox Automotive Mobility Fleet Services keeps your fleet moving!

Headquartered in Indianapolis, Cox Automotive Mobility Fleet Services (CAMFS) has grown to become one of the largest fleet maintenance companies in the country.

CAMFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. CAMFS also services customers utilizing its 20+ nationwide service centers; each offering selects services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, CAMFS provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

CAMFS, the largest independent fleet maintenance company in the country, is currently hiring a Lead Billing Specialist. As a Lead Billing Specialist, you will be Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation. In addition, you will assist in working with technicians to create and submit estimates to customers for approval.

Duties & Responsibilities:

• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.
• Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
• Prepare actual invoice off created RO by applying customer specific rates and mark-ups.
• Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while CAMFS invoices full amount for service provided.
• Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.
• Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers.
• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
• Gather necessary paperwork and upload into system for records.

Requirements

• Minimum of 7 years' experience in a diesel vehicle service department or dealership environment or similar Truck Repair/Maintenance environment
• Proficient with Mitchell One or similar estimating systems
• Strong communication (written, verbal and phone) and customer service skills
• Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices
• Minimum High School diploma or GED required
• Has a sense of urgency daily; is action oriented; acting with a minimum of planning.
• Existing knowledge of standard repair times (SRT) for common services.
• Experience in service writing is preferred
• Works well independently but also effective within team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Maintains professional but friendly demeanor.
• Demonstrates strong interpersonal and customer service skills.
• Communicates clearly and effectively.
• Pays close attention to detail.
• Exhibit's ability to remain calm and polite when dealing with frustrated customers and/or technicians.

About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.