Lead Banquet Server

Why us?
Situated in the vibrant heart of Downtown Los Angeles, Hotel Per La is inspired by the building in which
it's housed. Originally the Bank of Italy, a historic 12-story building on the corner of Olive and 7th Street,
the space is a symbol of inclusion and accomplishment. Per La is an inspired name that translates to "For
The" in Italian, a nod to the building's storied beginning as a bank for the people. Its founder, Amadeo
Giannini believed in the dignity and abilities of those commonly overlooked. In essence, our name
means: "For Los Angeles."
A part of Marriott's Autograph Collection, the property is housed in a gorgeously restored historic
building and a quick walk from the Museum of Contemporary Art, Disney Concert Hall and Grand
Central Market. With stunning design details, including many hidden corners for guests to explore, the
property showcases the glamor of LA without losing sight of its playful side. The hotel's public areas will
serve as 'the locals' living room' and be popular with local creatives, as well as guests seeking access to
the city's cultural institutions, the buzzing culinary scene or the city's arena. The property features 241
signature rooms and suites with a vintage feel and custom furniture; and grand public spaces for guests
and locals alike - including 10,000 square feet of event space such as Ristorante Per L'Ora - a ground
floor restaurant and bar, Cafe Ora - a daytime café, and Bar Clara, one of downtown LA's most stunning
rooftop pool terrace and lounge offering dramatic views of the LA skyline.
Job Overview
Insure all standards are being adhered to within the Corner Office and SRG expectations. Be liaison between servers and management to insure SOP's and SRG standards are being followed. Assist with Server programs and incentive.
Responsibilities

• Full set up and tear down of each service.
• Lead and guide fellow servers to be the best.
• Keep station neat and clean while servicing guest per established policies and procedures.
• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
• Set tables in assigned area correctly and uniformly.
• Follow all opening/closing checklist and on-going side work to insure maximum efficiency.
• Keep station neat and clean while servicing guest per established policies and procedures.
• Ability to coach fellow team mates and assist in the moment when manager not present.
• Break down buffets or other special food service tables and equipment.
• Assist management team in all areas as a supervisor when manager is not present.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Keep kitchen area & all storage areas clean according to policies set forth by management.
• Clearly and timely communicate needs and concerns to MOD.
• Hours: Flexible; scheduled days and times may vary based on need.
• Complete all set-up and closing duties.
• Assist guests; act as supervisor when needed in order to facilitate guest needs in the moment.
• Be vocal in pre shifts and throughout the shifts helping other staff members stay on point, educated and delivering on our brand promise.

Qualifications
Education/Formal Training
High school education or equivalent.
Experience
One to two years in a related position with this company or other organization(s).
Knowledge/Skills

• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
• Mobility: Maneuver in narrow areas and between seated guests.
• Continuous standing required to service guest functions; 100% of the time scheduled.
• Climbing approximately 12 steps 20% of 8 hours.
• No driving required.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.
Benefits
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company's 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
• Discounted on-site parking