Lead AV Service Technician

We lead with our Core Values

Working at Immedia is more than a job. When you join the company, you’re joining a group that doesn’t pull any punches, gives credit where and when it is due, and appreciates an innovative spirit. At Immedia we are different because of our people. Everyone who passes through our doors must demonstrate the following characteristics:

Trustworthiness

We have character, ability, strength, and we are honest. We can be counted on to deliver 100% of the time.

Respect

We care about each other professionally and personally. We have thick skin and let each other know how we feel.

Relentlessness

We will do whatever it takes to get the job done. We don’t ever leave the team high and dry and we don’t ever quit!

Passion

We love what we do—we enjoy coming to work every day. We are eager and excited!

FITB (Fire In The Belly)

We have the emotional stamina and vigor to achieve greatness and to take action! We are courageous and vulnerable.

Vision and Mission

Our vision is to improve the lives of our clients through the innovative use of technology. To do this we must remain on the forefront.

Our mission is to become the most sought-after technology provider in the Southwestern United-States, by providing a level of service and innovation that is unparalleled. We will achieve our mission by hiring right.

Summary/objective

Commercial Audiovisual Service Technicians are responsible for care and maintenance, break/fix troubleshooting and equipment repair/replace for commercial audiovisual systems. Systems include videoconferencing technologies, videowall & display presentation, large integration systems, and event space audiovisual systems.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

· Review the job folder prior to the start of the project, report missing items, follow install standards through job completion

· Participate in development of Project Plan and walk through job site with PM team to verify facility requirements are complete

· Lay out the work to be accomplished each day and assign tasks to other techs accordingly

· Follow-work orders and provide feedback to the PM for how long each task took. Ensure that all work on the work order is accomplished in the allotted timeframe and communicate to PM if there are any deviations.

· Send equipment request for each day of the project to PM.

· Make requests for any specialized tools and equipment.

· Manage project hours, send technicians home if they are not required on site.

· Report daily work & issues through status reports

· Own the responsibility for following-up on reported issues with PM until they are resolved.

· Get PM approval for any change to the scope of work.

· Report facility issues directly to PM

· Troubleshoot basic issues with manufacturer tech support – If tech support does not have an immediate fix, escalate to PM and stop working to resolve the problem

· Ensure the job site is left clean and with all equipment and tools secure

· Ensure that nothing is thrown away that is not trash, including stands for displays and remotes

· Ensure that any rack that is built off-site is properly wired before being transported to the site

· Communicate with the PM and the Programmer about timing and other specific requirements

· Ensure that every element of the project strictly adheres to Immedia Installation Standards.

· Ensure that the complete the scope of work as defined in your project folder has been completed.

· Ensure all materials are collected from the job site and returned to stock, with the appropriate documentation about why the particular pieces were not installed

· Ensure that all small parts, including remotes, are returned to the company in the red box

· Provide complete red-line drawings, including cable labels

· Provide clearly labeled photographs of all parts of the job, including displays, table boxes and rack.

· Test own work before stating that project is 100% complete

• Complete status reports and time entries daily.
• Maintain truck stock
• Maintain maintenance and cleanliness of truck
• Train and mentor fellow installers on proper installation techniques and standards
• Maintain other certifications and attend manufacturer trainings

·

Competencies

· Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

· Ability to interpret a variety of instructions given in written, oral or schedule form.

· Ability to read and interpret AV system drawings, and written scopes of work.

Supervisory responsibilities: None

Work environment: Office and on job sites which could be in the middle of construction where PPE standards are required.

Physical demands: Bending, lifting up to 50 pounds, sitting and reaching. Will be climbing ladders, driving company operated vehicle

Travel required [Insert local, regional, national, % of the time or insert none]

Minimum Requirements

[Indicate requirements that are job-related and consistent with business necessity]

· Maintain InfoComm CTS certification

· OSHA 10 Certification within 90 days of employment (Immedia Paid)

· Minimum 2 years’ experience as a Lead AV Installation Technician

Affirmative Action/EEO statement

Immedia is an Equal Opportunity Employer. We hire first on core values, then on experience, knowledge, and education. Factors outside of these four areas are not considered in the application and hiring process. This includes race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other personal factors that have nothing to do with ability and job performance. Immedia will not tolerate discrimination or harassment and values providing a safe, confident workplace for all members of the team. If you're smart and demonstrate Immedia’s Core Values then we welcome your application!

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Scottsdale, AZ 85255: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• AV Technicians: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person