Lead AV Residential Technician

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Summary:
Works with other installers and independently, in the completion of installs and service calls. Responsible for timely completion of daily procedures and paperwork they are assigned. Tech is also responsible for assigned vehicle care and maintenance.

• Requires excellent communication skills
• Self-motivated, task-driven, and able to apply best practices theory
• Strong problem-solving skills
• Ability to use hand and power tools

Key Job Responsibilities:

• Complete one-room audio/video installs and setup
• Satellite/Cable systems setup and install
• Advanced troubleshooting of simple systems
• Basic networking/data system installation and setup
• Basic programming of single-room, advanced systems
• Basic understanding of multi-room systems and setup
• Basic understanding of security system programming and design
• Basic understanding of Atlanta Audio & Automation single room systems

Minimum Job Requirements:

• Strong verbal and written communication skills
• Highly detailed, organized, and multitask driven
• Ability to work on rotating on-call service schedule
• Proficient in all Assistant level qualifications
• Competent skills in desktop and mobile computing
• Clean driving record and background check
• Minimum of 1-year field experience

Who are we looking to add to our team?
Candidates must be self-motivated, personable, and of good character, detail-oriented with good organization and leadership skills. Candidates should possess the ability to deal with customers in a professional friendly manner, managing, conducting, and finishing all projects to completion and on time. Someone who is passionate about custom electronics and is all about providing top-notch service to our high-end clients.
Where are we located?
Atlanta, GA
What kind of job is this?
Fulltime
What would a typical day look like?
As a Lead Technician/Installer at our company, youll spend your time working in high-end homes to install and integrate the latest in A/V and other automation technology.
Heres how a typical week might look:

• On Monday, you might find yourself installing a home theater system, installing a theater screen, projector and speakers, and callibrating the sound;
• On Tuesday, you may be putting the finishing touches on a rack in a basement;
• On Wednesdays, we all fly to Vegas together and hit the casinos. (just kidding; we just wanted to make sure youre still paying attention)
• Thursday you may be working with the team installing or updating a home network, security system, or a home automation system;
• You may end your week on Friday installing some lighting control or motorized shades.

At a more granular level, your days will consist of the following:

• Installation of audio/visual, networking, and automation equipment in residential and commercial locations
• Programming systems like Lutron, Control4
• Running low-voltage wiring during construction and after
• Interpreting engineering schematics
• Terminating head-end system components
• Understanding installation interfaces between control systems and subsystems
• Basic troubleshooting of audio, visual, and automation equipment.

Youll provide detailed documentation of your work so that anyone on the team can pick up where you left off. We use awesome tools such as iPoint to document/track everything that we do, so we stay super organized.
If were lucky, your daily work will be planned and structured. However, priorities can shift at a moments notice. You must be comfortable with shifting focus and willing to be an active participant in juggling multiple demands.
When the client is ready to use their technology for the first time, youll train them and answer all their questions. You will always be expected to treat our clients and your colleagues with patience and friendliness no matter how big or small their issues. Client service is something we hold sacred at our company so it is of the utmost importance that you are willing and able to serve as a helping hand for our clients in their moment of need.
What should you bring to the table?

• Experience in low-voltage, especially AV & custom installation, home automation, and home theater
• Knowledge of residential systems integration including audio/video, lighting, shades, climate control, CCTV, networks, and security systems
• Control4 Certification, or other control system certification
• Experience with home technology integration systems is a big plus.
• Understanding of construction techniques, system design and principles behind wiring
• Ability to perform calculations and engage in strategic and creative problem solving
• Ability to lift up to 75 lbs.
• Reliable transportation and clean driving record
• Experience with technology in general - computers, networking, etc. If you dont know the difference between coax and HDMI cables, we likely arent going to be a good fit.
• A high level of emotional intelligence
• A professional appearance at all times
• Excellent communication skills - both verbal and written.
• Resourceful and willing to patiently work through challenging situations
• Dedicated to details and follow-through
• Ambition to strive for 100% client satisfaction at all times