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SalaryWHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
**THIS POSITION MAY REQUIRE UP TO 50% TRAVEL.
WHAT YOU'LL DO:
- Lead the Installation and de-installation of AV/TelePresence products
- Lead a team of AV Technicians on Installation Projects
- Configuration of endpoints and infrastructure
- Preparation of room audits ensuring technology can work at optimum level
- Performs preventative maintenance to ensure equipment and room is ready for use
- Responsible for identifying defective/failed equipment and providing solutions
- Completion of Post Installation Assessments
- Perform on site User Acceptance testing
- Install software upgrades
- Act as a point of escalation for technical issues and provide solutions for ongoing faults
- Working as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement
- Communicates with management team throughout the day, as it relates to assignments
- Project reporting and updating
- Document and report hardware failures also Manages Break/Fix and RMA requests as needed
- Supervise, instruct and help with rack building processes
- Travel to customer sites nationally as required
WHAT YOU NEED TO SUCCEED:
- Must have experience leading teams of AV Technicians or Engineers
- Experience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMX
- Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required
- Must have similar experience working on AV/ VC integrations
- Must be agile, and exhibit a strong sense of urgency
- Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
- The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
- Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination
- Must be engaged in the process of technical development
- Be eligible, willing and able to work and travel globally when required
- Responsible and reliable, capable of working alone as well as part of a team
- Good organization and time management skills with proven ability to manage multiple priorities
- Good written and verbal communication skills
- Must have critical thinking and problem solving ability
- Be flexible and adaptable to change and hours of work, to meet the needs of the customer
- Be a motivated team player
TECHNICAL SKILLS:
- Control (Crestron, AMX, Extron)
- Audio (BIAMP, QSC, POLYCOM)
- Video (Cisco, Polycom)
