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SalaryJob No.: 14107
Job Category: Retail Operations
Location: Sylmar, CA
Posted Date: February 29, 2024
Our Story:
The 99 Stores is a leading premium value retail chain that exists to provide the communities we serve an exciting primary shopping destination for our price savvy enthusiasts. We have over 386 retail stores in CA, NV, AZ, and TX and counting! Our categories grow day by day, and we are a one-stop destination for fresh produce, grocery, home goods, electronics, toys, home decor, party supplies, stationary, and so much more!
Summary
The Associate Lead will ensure that our customers’ experience a great store shopping experience by providing first-line customer support. Serves as a lead during gaps created by store leadership for lunch periods or in the absence of Store Management and function as a Cashier/Stocker. Works collaboratively with store leadership to drive overall store performance. Associate Lead is a developmental role into the Key Holder position.
Lead Support – 50%
- Act in a lead support role in the absence of Store Management
- While serving as the lead, ensure meals and breaks are taken per company policy to include the following:
- Assist with customer and associate incident reporting
- Provides support and direction to associates and ensure company programs are executed.
- Drives the customer experience by performing refunds/exchanges, voids refunds/exchanges, and resolving customer issues.
- Accepts deliveries and ensures that merchandise is accurately received systematically
- Ensures scrap reduction programs are executed and recorded accurately if the scrap is needed
- Assisting in managing the company’s Hazardous Waste program and ensuring the safety and compliance of the store and associates.
- Support the execution of company directives by reviewing all communication channels and sharing information (email, 99 central, and task management)
- Ensure cycle counts are being completed accurately when assigned
- Performing cross-functional front-end duties including cashiering, replenishment, and recovery
- Participates in the stocking process including truck unloading, breaking pallets, replenishment, merchandise presentation, and recovery
- Maintains appearance of the store’s interior and exterior to company standards including light maintenance duties and cleaning.
- Supports Hourly Safety Inspections for customer and associate safety
- Executes customer shoplifting policy
- Executes fresh department through proper rotation/replenishment, clean/organized, and accurate pricing
- Verify and correct pricing and signing to standards
- Performs other tasks as assigned by store leadership
- Relocatable within the Market to step into any open Key Holder position
- 1 year of retail and/or customer service experience, preferably in a position requiring leadership abilities
- Freight handling and/or logistics experience preferred, but not required
- High energy and the ability to excel in a fast-paced environment with many freight shipments
- Ability and motivation to take full ownership of your responsibilities, including jumping in where needed and providing outstanding customer service
- High school diploma, or equivalent
- Prolonged periods standing and working on the cash register or related equipment.
- Excellent customer service skills.
- Good customer service skills.
- Good verbal communication skills.
- Ability to work with existing devices such as cash registers, calculators, and scanners.
- Basic math skills are required to make changes and issue refunds.
- Knowledge of company products and services and customer-related policies.
- Prolonged periods standing and working on the cash register or related equipment.
- Must be able to lift-up to 50 pounds at times.
- Ability to perform repetitive movements over long periods of time.
Compentencies
Customer Focus, Action Oriented, Resilient
Rate: $16.78
99 Cents Only Stores is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
