Lead Administrator - User Experience
Position Description
About the University
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
About the Department and/or College
Major/Essential Functions
- Work with the User Experience Librarian to conduct User Experience research. Duties may include but are not limited to research design, participant recruitment, data collection, and reporting in alignment with institutional guidelines.
- Manage projects related to improving User Experiences with library services, spaces, and resources. Duties may include but are not limited to project planning, reporting, creating documentation, and handoff. Document UX unit standards and processes.
- Analyze data to answer stakeholder questions, identifying findings that inform the development of user-friendly websites and services.
- Advocate for improved User Experience and, where appropriate, accessibility to comply with the ADA. May consult, advise, and facilitate discussions to make improvements.
- Serve on library teams and committees as a subject expert on User Experience, the ADA, and as an advocate for library users. Consult with teams as needed.
- Pursue professional development to inform enhancements to library services, spaces, and resources. Educate employees and students about User Experience ADA guidelines and best practices.
- Excellent written and verbal communication and active listening skills.
- Ability to work both independently and in a team environment.
- Flexibility in work assignments.
- Organizational skills and demonstrated ability to handle multiple concurrent projects.
- Self-starter who is comfortable with minimal day-to-day guidance and independently managing deadlines.
- Ability to work with a high level of attention to detail and accuracy.
- Strong analytical and critical thinking skills.
- Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook.
- Ability to work occasional nights and weekends.
Required Qualifications
Preferred Qualifications
- Master's degree or higher in a related discipline.
- Experience producing clear deliverables with actionable recommendations.
- Quick learner who can adapt to a highly interactive environment.
- Someone skilled at interviewing, observing people, and putting them at ease.
- Strong organizational, project management, and planning skills.
- Project coordination experience.
- Experience with statistics collection and analysis and understanding tools and technologies relevant to evaluation, measurement, and assessment.
- Experience using qualitative research methods.
- Knowledge of website design and usability best practices and standards.
- Creative thinker with strong personal interaction and facilitation skills.
- Previous supervisory experience.
- Proven ability and desire to work effectively as a member of a team.
Safety Information
Does this position work in a research laboratory?
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