Lead Account Manager

Pursuit Aerospace is a global manufacturer of complex aircraft engine components that are developed through highly integrated processes. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. www.pursuitaero.com

Always Pursuing Better

Purpose/ Summary:

The Senior Account Manager position will be accountable as a leading role in ensuring client and customer needs are met and understood by each department in the division and for flexibility in handling a variety of duties pertaining to both Pursuit and its clients.

Core Duties and Responsibilities:

Under limited direction from the General Manager and VP of Operations:

• Identifies opportunities across the Division for margin enhancement through standardization and implementing best practices
• Ensures site tracking of purchase order to purchase order (PO-to-PO) price increases is completed in detailed and timely fashion; communicates results to VP Operations and divisional finance
• Validates new customer service representatives and Account Managers are onboarded efficiently and they receive proper training from site and divisional resources
• Implements standard guide for prices on Non-Recurring Engineering Costs (NREC) for items that are out of scope on original quote
• Identifies and implements process improvements in delivery communications to the customer
• Verifies that existing long-term agreement cost pass through allowances are documented, reviewed and submitted to customer on time
• Confirms customer scorecards are managed consistently across the sites (implement processes to control the on-time delivery (OTD) measurement); monitors account performance with regards to customer satisfaction, on-time delivery, profitability, quality trends, timely and effective communication and general financial housekeeping
• Collects and analyzes data concerning consumer behavior to understand changing needs
• Acts as project manager, as needed, to facilitate activities between the customer and various Pursuit team members (Engineering, Operations, Planning, etc.) to bring a project through development and into production
• Executes, where applicable, standard work for determining which site will quote on opportunities that are below the large opportunity threshold
• Actively identifies and pursues revenue for terminations, obsolescence and changes in design
• Solicits business opportunities supporting Pursuit’s strategic growth plans
• Visits customers to build and enhance relationships with key decision makers in the technical and tactical communities
• Observes all company policies, rules, and regulations including good housekeeping, safety and security
• Performs other related duties as assigned

Minimum Required Qualifications:

Knowledge, Skills & Ability:

• In depth knowledge of commercial and civil aerospace customers, component products, complex assemblies, and programs
• Strong knowledge of company’s capabilities, manufacturing processes, engineering, products, pricing/quoting systems, quality systems and other support services throughout the organization
• Strong financial discipline in business decision process

• Solid technical, quantitative, and analytical skills
• Computer skills
• Excellent interpersonal and verbal and written communication skills
• Strong project management and presentation skills
• Team leadership skills
• Strong organizational skills
• Influencing and negotiation skills
• Ability to analyze problems, identify root causes, and provide efficient solutions

• Ability to develop and maintain customer relationships

• Ability to work effectively with internal and external clients/customers and foster teamwork

Education / Experience:

• Bachelor degree in Marketing, Finance, Business Administration, or related field
• Seven (7) years of related experience in sales, business development, sales customer service, program/account management, marketing, or finance in a manufacturing environment

ACKNOWLEDGEMENT: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Reasonable accommodations may be made to enable individuals to perform the essential functions of this position.

Pursuit Aerospace provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regards to race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetics, ancestry, national origin, medical condition, disability status, protected veteran status, or any other basis protected by law.