Law Enforcement Security Representative

Federal Reserve Bank of Chicago As the Federal Reserve Law Enforcement’s (FRLE) Security Representative, you will perform concierge tasks in the LaSalle Lobby on behalf of Bank and building tenants. You will be the main contact for visitor entry into the Bank by facilitating entry process, maintaining appropriate records, and answering questions from building occupants, visitors, and guests. You will maintain working knowledge of all areas of the Bank and tenant functions and monitor assigned area and related electronic equipment to protect the people, premises, and property of the Bank.
The level of work required is considered entry level and staff work with support. This job does not have any direct reports and you will report to the Lieutenant of Emergency Management.

• Be the concierge for information desk in the LaSalle Lobby: provide assistance to employees, tenants, and visitors; serve as information resource by answering questions related to the Bank
• Keep update-to-date information on new employees, visitors, and tenants.
• Report any unusual or suspicious activities to ensure the safety and security of the Bank
• Obtain approval from employees and tenants to provide guests access into the building.
• Issue Visitor and Temporary employee badges and maintains registry of issuance; work as part of the Law Enforcement staff to reconcile and collect any badges still outstanding.
• Maintain proficiency in administering First Aid, CPR, and AED (automated external defibrillator) by completing in-service training
• Work with Public Affairs staff to support scheduled and walk-in tours.

• High school diploma or GED 1+ years of related experience in customer service or security
• Excellent communication and interpersonal skills, with the ability to handle diverse personalities
• Strong attention to detail and ability to maintain accurate records and identify discrepancies
• Experience with Microsoft Office Suite (Excel and Outlook)
• Wear appropriate uniform attire issued and approved by Law Enforcement Unit management
• Maintain satisfactory attendance and punctuality records, as work schedule may fluctuate
• May stand for extended periods of time

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A continuous learning environment with opportunities to gain new skills and grow your career

• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.
• This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require.

Full time Regular NoLaw Enforcement/Protection/Security First (United States of America)