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SalaryMicrosoft Corporation has an immediate opening for a Law Enforcement Response Specialist to join its International Law Enforcement and National Security (LENS) team. The successful candidate will be highly-organized, motivated, and comfortable with working both independently and as part of a global team. Once training has been fully completed, a new Response Specialist may work remotely up to 40% of the time in our hybrid environment.
LENS is part of the Privacy, Safety and Regulatory Affairs (PSRA) organization within Corporate, External and Legal Affairs (CELA). As part of PRA, the LENS team is responsible for balancing public safety and global trust in Microsoft through principled advocacy and compliance with government demands for data that respect the rule of law and our customers’ privacy. LENS provides this support for Microsoft’s online services such as Outlook.com, OneDrive, Xbox Live, Skype, M365 and Azure.
Within the global LENS team, Response Specialists review and respond to criminal and civil legal demands in compliance with Microsoft’s lawful access policies, customer commitments, and applicable laws. Specialists are responsible for ensuring that these requests are processed both expeditiously and accurately. This requires a keen eye for detail, superior judgement, and effective multi-tasking abilities.
In addition to responding to legal demands, Specialists also assist other teams at Microsoft in support of the company’s commitments to customer security and digital safety. These teams are engaged in the detection and prevention of child exploitation, cybercrime, business email compromise, and other enforcement efforts to protect our customers’ security and privacy. The role also involves regular engagement with Law Enforcement agencies, providing training on Microsoft’s policies and process.
Responsibilities
- Providing timely and accurate responses to legal demands from global Law Enforcement authorities consistent with Microsoft’s lawful access policies, customer commitments, and applicable laws.
- Management of sensitive legal escalations as part of a team of attorneys, product specialists and engineers.
- Participation in the LENS emergency response team on-call rotation, which provides 24/7 support for emergency Law Enforcement escalations.
- Engaging with government authorities and other CELA contacts to respond to process and policy questions, and to resolve legal document ambiguities.
Improving operational efficiencies by contributing to policies and procedures, and by providing feedback to engineering teams responsible for LENS-specific tools.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Business, Operations, Finance or related field AND 2+ years work experience in program management, process management, process improvement
- OR equivalent experience.
- Proficient in using Microsoft Office products
Preferred/Additional Qualifications
- Experience handling Law Enforcement, privacy, security, or incident response requests either in the government, telecommunications, or the technology industry.
- Advanced analytical, research and negotiation skills
- Detail-oriented, well-organized, proactive solution based problem solver
- Flexibility with multi-tasking functions in a dynamic environment and the ability to prioritize concurrent high-profile issues
- Capable of accommodating fluctuations in work demands
- Works with cross-functional stakeholders (e.g., Operations Program
- Management, Attorneys and Engineering) to execute and improve fulfillment execution.
- Experience with privacy laws, data retention laws, and/or surveillance laws
- CIPP privacy compliance certification, or the ability to obtain and maintain certification
- Business level fluency to read, write and speak Spanish and/or Portuguese
- Experience with the operation and monitoring of corporate compliance programs, and/or business process management
- Familiarity with the technology industry and the impact of social media highly desirable
Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $72,800 - $144,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $95,100 - $157,900 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
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