Address
Form of workSummary: Monitors and patrols assigned areas to provide a safe environment for guests, employees, the company and their property. Provides outstanding guest service to guests with questions and/or concerns. Performs all other related and compatible duties as assigned.
Essential Functions and Responsibilities:
- Provide protection for the casino and its employees and guests
- Guard all transfers of moneys and tokens, chips and credits on the casino floor
- Perform the duties of a security officer
- Complete all incident reports pertaining to outside patrol issues
- Control the flow of traffic at the entrance of the garage and inside the garage
- Escort armored car personnel around the property
- Function as fire control center officer and time officer to relieve other officers for their breaks
- Escort trespassing individuals off property
- Assist guests in locating lost vehicles
- Maintain bicycle in operating condition
- Investigate auto accidents
- Secure the operations office during in-custody situations
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Answers guest questions, provides directions to guests (escorts guests to desired location, if possible), and assists guests with any challenges that the guest brings to attention
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
Qualifications
- At least one year of law enforcement, military or EMT experience highly preferred
- Excellent guest service skills
- Proven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patrons
- Working knowledge of Microsoft operating system and applications preferred
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals and ability to write routine reports and correspondence
- Ability to effectively communicate in English and via portable radios
- Able to demonstrate proficiency with authorized handgun and qualify on the range every six months
- At least 21 years of age
- High school diploma or equivalent preferred
Work Cards
- Alcohol Awareness
- Nevada Gaming
- Valid Driver License
- Must be able to qualify under Golden Entertainment requirements with his/her weapon under PILB guidelines
Physical Requirements
- Ability to ride a bicycle for an extended period of time (an eight-hour shift)
- Must maintain 300 lb or less weight limit, including uniform (based on published maximum weight limit of company-provided bicycle, as determined by bicycle manufacturer)
- Ability to work in smoky, noisy environment with bright lights
- Ability to work for continuous time periods in extreme heat and cold
- Regularly walk, stand, stoop or sit at a desk or table
- Ability to jog or run as situations dictate
- Ability to occasionally lift, carry, push, pull or otherwise move objects weighing up to 75 lbs.
- Speech, literacy, hearing and vision (critical)
- Ability to ascend or descend ladders, scaffolding and ramps
- Ability to drive motor vehicles
- Ability to distinguish shades of color
Work Environment Potential Conditions
- Indoor
- Outdoor
- Smoky
- Noisy
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
