Laser Welder Technician Trainee

B&D Sales and Service, a Stuller company located in Cranston, RI, is leading the jewelry industry in sales and service for today’s laser welding, cutting and engraving needs. Primary responsibilities of the Laser Welder Technicianinclude customer first service and support experience, as well as maintenance, repair and delivery of the laser equipment in a fast-paced, exciting environment.

As part of the B&D sales and service team, you will enjoy competitive compensation and comprehensive benefits package including medical, dental and vision coverage and an optional 401K plan with a corporate match. Additionally, we offer paid time off, short and long-term disability coverage as well as life insurance, tuition reimbursement and an Employee Assistance Program. You will experience many exciting opportunities as well as professional and personal growth.

Essential Duties & Responsibilities:

· Answer customer phone calls and emails

· Work with customers to test, troubleshoot, and repair equipment

· Lifting on a regular basis to crate and uncrate shipments

· Establish relationships with inside specialists and experts to ensure an integrated experience for customers

· Capture customer information and utilize intelligence in Salesforce.

· Flexibility with work schedule, tasks, and assignments.

· Flexible travel schedule, some overnight travel

· Drive company van

· Travel (primarily via driving with some flying involved) to current and prospective customers’ locations

Skills:

· Customer service and communications

· Ability to learn/understand circuitry and mechanics

· Ability to operate a forklift is a plus

· Ability to multitask and respond quickly in a fast-paced environment.

· Good problem-solving abilities.

· Good organizational, written, listening and verbal communication skills

· Technical and mechanical skills

Qualities:

· Ability to work independently and within a team environment

· Ability to communicate effectively via telephone, email, and in-person conversation

· Customer centric with an ability to quickly recognize and address customer service and experience challenges.

· Outgoing personality.

Qualifications for the role:

· High school diploma or GED degree

· Valid driver’s license and good driving record, including drug test and background check

· Technician experience desirable

· Excellent communication skills

· Positive attitude and strong work ethic

· Technically knowledgeable, detail-oriented

· Must be coachable

Additional Information:

Work Hours: M-F 9:00am – 5:00pm Location Cranston, RI

B&D Sales Corporation: A Stuller Company

B&D was founded in 1984. The company's activities are focused on bringing the finest laser systems, training, and service to its customers. B&D is a leading supplier of Laser Welders and engravers used by jewelry, dental and industrial markets. Stuller acquired B&D Sales in 2018.

Stuller started in 1970 when one young jewelry entrepreneur embarked on a single mission: to provide exceptional experiences that were easy, fast, and reliable — every time. Each day, our team of engineers, bench jewelers, technologists, and other experts work to make our customers the hero, advance the jewelry industry, and be ready when things go awry.

Headquartered in Lafayette, LA, Stuller was named Louisiana's Best-In-State Employer in a 2020 survey published by Forbes.

With more than 1,400 employees worldwide—from artisans to engineers and bench jewelers to technologists—Stuller is more committed than ever to bringing together the best people to deliver an unparalleled customer experience with every order.

Join our team!

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Cranston, RI 02910: Relocate before starting work (Required)

Work Location: In person