Large Loss Project Manager

*Position is remote, but residency within the Greater Pittsburgh or surrounding areas is preferred*
Our team is looking for our next great hero!
SERVPRO Team Wall, SERVPRO’s 2022 Franchise of the Year, is seeking a new Large Loss Project Manager.
Who are we? Feel free to check us out:
https://www.instagram.com/servproteamwall/?hl=en
Do you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a Large Loss Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Description
Our team is looking for a Large Loss Project Manager who will manage large and complex mitigation jobs. We are seeking someone who is comfortable managing challenging situations, enjoys meeting new people, has excellent management skills, excellent communication skills, and thrives in stressful situations. If you are self-motivated and want to join a growing team, then you have found the right opportunity. Are you highly dependable and super-excited about routinely exceeding expectations?
Job Summary
The Project Manager is responsible for managing a wide range of functions necessary to obtain and successfully execute mitigation projects. They are responsible for ensuring a high quality of service and communication in all dealings with customers, clients, subcontractors, and resource providers. Travel is mandatory in this position and will be dictated by client requests. The ideal candidate will have experience managing complex jobs and have a basic understanding of the insurance industry. Additionally, the candidate will have the ability to build relationships with stakeholders to develop a future working relationship.
Primary Roles and Responsibilities

• Uses loss details (e.g., type of loss, occupancy type, approximate square footage affected) to coordinate the mobilization of resources. Contact both internal and external resources and ensure they are on standby.
• Earn the customers’ trust and confidence.
• Conduct walk-throughs and understand customer concerns focusing on safety, business interruption concerns, customer concerns, and stabilization and emergency service needs.
• Established a safety, stabilization, business interruption, and emergency services plan to review with the customer, explaining the first 48 to 72 hours of services.
• Responsible for daily communication with the customer and key stakeholders, as well as beginning the ramp-up of services (i.e., mobilizing the management team, labor, subcontractors, resources, and vendors)
• Ensure all work and time is accounted for from the very beginning of the project.
• Develop and communicate the full scope of services for the entire site.
• Create and finalize timelines, the project organizational chart, projected milestones, and define the detailed project tasks and work orders.
• Conduct all project planning meetings with the appropriate staff to review the scope of services and what resource types and quantities are expected to be needed.
• Ensure the operations of the project are completed, documented, and communicated timely to all parties. This includes the client, the project team, and all stakeholders on the project.
• Ensure all paperwork and documentation is submitted daily.
• Define all work orders for everyone on site based on the progress achieved, customer communications, and task completed.
• Perform routine walk throughs and communicate findings to correct issues or address observations. Conduct daily review (end-of-day meeting) with the APM, TS, PCA, and HSO regarding project management, project accounting, health and safety, and resource coordination.

Required Knowledge, Skills, and Abilities
Must possess the knowledge, skills, and abilities needed to successfully fulfill the major duties and responsibilities above. Some key requirements to fulfill the position may include, but not be limited to:

• Demonstrated ability to manage and work with other people.
• Advanced problem-solving skills including proper handling of complex scheduling issues, demanding customer requests, and critical conflict resolution.
• Excellent presentation skills which may include detailed presentation/update of project progress and issues to upper management, as well as communication as work activities to assigned supervisors.
• Detail oriented with an emphasis on project management.
• Exceptional organizational skills to ensure proper workforce utilization, documentation completion, and overall time management.

Working Conditions

• Vary depending on location and type of job.
• Ability to travel locally and out of state when necessary

Necessary Experience and Skill Set

• Previous job site management experience
• Superb customer service track record
• Excellent written and oral communication
• Intermediate math skills
• Experience in restoration and/or construction preferred

Company Benefits:

• 401k +matching
• Medical/Dental/Vision
• Generous PTO policy
• Training & Development
• Monthly Car Allowance

Flexible work from home options available.

This is a remote position.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.