Large Item Team Returns Evaluator

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!
Large Item Team Returns Evaluator
Job Overview:
The Large Item Team Returns Evaluator performs necessary steps to fulfill the customer’s return in accordance with the company’s return and exchange policies. Depending on the item’s condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc.
Essential Responsibilities:

• Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer’s needs.
• Examines returned merchandise to determine condition and checks for accessories.
• Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer)
• Enters return into system.
• Processes refund, credit, restocking fee, etc. based on B&H policies.
• Creates new order if exchange is requested.
• Repacks merchandise to new condition, if recategorized as new

Additional Responsibilities:

• As assigned by the Supervisor

Specific Knowledge, Skills, and Abilities:

• Organized and detailed oriented
• Exceptional customer service skills
• Knowledge of computer system (UNIX, web, email, excel)

Preferred Education, Experience and Licenses:

• Previous experience troubleshooting computers and cell phones is preferred but not required

Physical Environment/Occupational Risks:

• Must be able to lift 50lbs independently and up to 80lbs with assistance.
• Must be able to stand for extended periods of time.

Required Schedule:
Monday - Thursday, 9am - 6pm AND Friday, 9am-2:30pm
**Eligibility contingent upon background screening
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Health insurance, 401(k), Employee discount