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Form of workJOB SUMMARY:
UT Southwestern Medical Center Department of Language Services team has a new opportunity available for a Language Interpreter II. The applicant will work under general supervision of the Manager, Language Services Department. This successful candidate's duties will include but not be limited to the following:
- Accurate interpretation/translation of healthcare information to/from Spanish-speaking patients/families.
- Adhere to the NCIHC Code of Ethics and Standards of Practice for healthcare interpreters.
- Share cultural insights to influence health behaviors and promote positive health outcomes.
- Excellent interpersonal skills and ability to serve others.
- Provide telehealth and conference call interpretation as assigned.
- Maintain accurate records of daily patient sessions using the EHR application.
- Maintain acceptable productivity, and quality standards established by LS management to ensure the department operates efficiently.
Shift: Monday-Friday daytime shift. However, must be willing to work a flex schedule, including nights and weekends to support department operations. To be discussed during the interview process.
Quick tip(s):- Please review the section entitled experience/education and focus on the job requirements.
- Make sure you include the experience listed under the requirements section on your application.
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth. JOB SUMMARY: Works under general supervision of Manager Language Services Department.
EXPERIENCE / EDUCATION: REQUIRED:- Four (4) years of job-related experience in a health care setting preferred, to include two years of interpretation experience with use of medical terminology and excellent customer service skills.
- Two-year Associate's degree or equivalent experience required.
- Four-year college degree preferred.
- Must speak, read, and write English and target language fluently.
- Medical Interpreter National Certification by an NCCA accredited organization preferred.
- If not completed at the time of hire, the expectation is to achieve the Medical Interpretation National Certification within the first 18 months of employment.
- Must be able to accurately interpret medical and health care information/instructions from physicians, nurses, or other health care staff to patients/families; and accurately interpret questions and/or concerns from patients/families to physicians, nurses, or health care staff.
- Must be able to speak, read and write both English and a second language.
- Must be able to communicate effectively both verbally and in writing, with patients, families, and hospital staff.
- Translate consent forms, discharge orders, teaching protocols, and similar from English to target language (s).
- Assist in obtaining patients/families signature where appropriate.
- Provide information regarding health care related cultural issues/needs of limited English proficient patients/families to hospital staff to develop sensitivity.
- Must adhere to the Medical Interpreter Code of Ethics and Standards of Practice.
- Must be able to demonstrate patient centered behaviors with a focus on responding quickly to calls for services.
- Must have excellent interpersonal skills and demonstrated ability to serve patients, families, clinicians, and physicians. Assist with varying departmental activities and projects as requested.
- Document in EPIC all daily patient sessions, including University hospitals, hospital based and ambulatory clinics in an accurate and timely manner.
- Keep an accurate list of interpretation sessions and enter this information by the end of each using the RedCap application in Epic per Language Services Department standards of practice.
- Ability to meet physical and non-physical demands as outlined in the job description is an essential function of the job. Proactively search for ways to improve service. Performs other duties and special projects as assigned. Assumes the Team Lead role as needed to support Language Services departmental operations.
- Work requires the ability to translate accurately written materials between English and the target language(s).
- Work requires good general health and stress coping ability.
- Work requires the ability to speak and listen; retain information and interpret in the target language, to allow discussions with patients, families, peers, and external customers.
- Work requires the ability to work using a PC, or a tablet, for the accurate recording of patient sessions and data related to patient encounters.
- Ability to be mobile, walk long distances, and access shuttle services during a regular shift (8 hours). If history of injury or problem is detected on employee physical, a physician release must be obtained in order to be eligible for employment.
Work is performed primarily in a hospital or hospital clinic environment. Walking, standing, bending, turning, and stooping.
SECURITY:This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
