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Form of workDLL Landscaping & Tree Service is a solutions-based company delivering comprehensive commercial landscaping, grounds maintenance, total tree care services, and snow and ice management throughout Central Ohio.
Under the general supervision of the CEO, the Account Manager will manage customer relations while maintaining company guidelines for quality and profitability. The Account Manager will oversee designated accounts and be the main contact for all customer communication. In addition, they will negotiate contracts to maximize company profits.
RequirementsEducation A Bachelors Degree, preferably in Business, is a minimum requirementCertifications A valid Ohio Driver’s License and be insurable by DLL’s vehicle insurance provider A working knowledge of Microsoft Office software Experience Three years of Account Manager experience Landscape Industry experience Microsoft Office LMN software experience a plusPhysical Requirements Ability to sit for at least 60 minutes at a time and be willing to walk distances in orderto complete tasks and assist other employees Ability to lift moderate to heavy objects up to 20 pounds unassisted Ability to perform repetitive motion Hearing and speaking to exchange information Dexterity of hands to perform the tasks required of the position
Working Conditions The working conditions for this position will vary depending on tasks and will include an office setting and customer site visits invarying weather conditions.
Qualifications Must be comfortable negotiating and presenting contracts/estimates with external customers The Account Manager must be willing to take constructive criticism to improve their personal, leadership and professional development. The employee must seek out additional training opportunities to improve their skill set and learn additional skills
Duties and Tasks Customer Relationship Managemento Main contact for all communication with designated accountso Ensure all communications with customers are professional and courteous-whether verbal or writteno Conduct all interactions with customers with integrityo During the sales process, enter and maintain all customer data, ensuringaccurate quote status at all timeso Ensure customer requests are followed-up within a timely manner Maintenance Contactso Build strong relationships with Property Managers, Board Members ando Conduct scheduled Site Inspections on time and present to clientso Assist with creation of Grounds Contracts and present to clientso Identify enhancement opportunities, prepare estimates and present to clientso Monitor and follow-up as needed on outstanding estimateso Monitor Accounts Receivable Aged Report and follow-up with overduecustomers as neededo Monitor customer concerns/issues to mitigate lost businesso Resolve complaints in a timely manner and improve processes to preventfuture issueso Review contracts for accuracyo Keep accurate records and notes on all designated accounts Collaborate with various internal departments to ensure client need fulfilment Maintain updated knowledge of company products and services Track and forecast key account metrics Weekly Manager Meeting- Prepare and present metrics to management group
Character Traits Professional, clear, specific and explicit communications, both written and verbally, with customers, fellow employees, and CEO Excellent communication, negotiation and presentation skills Effective time management skills with Can Do Attitude: positive, helpful and energetic Extreme attention to detail Ability to work independently with little direction from the CEO Strong character with enthusiasm and a sense of urgency Punctual for all scheduled shifts Excellent written and verbal communication High level of integrity, consistency, and treats all customers, fellow employees andowners fairly and with respect Maintain a clean and professional appearance
Measures of Performance Meet or exceed Monthly Revenue Goals Meet or exceed Estimate Conversion Goals Meet or exceed Renewed Contract Goals
