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Form of workJob Description
DESCRIPTION: Responsible for receiving, investigating, mediating, and resolving inquiries registered by the Client, Property Owners, and Public Officials.
REPORTS TO: Managing Director
SUPERVISES: Operational and Support Staff as needed
KEY DUTIES:
- Receive and respond to Landlord and City escalated inquiries.
- Serve as liaison between Landlords, customer service groups, partner agencies and program staff to resolve escalated inquiries.
- Work with the Client to provide information to HUD, Civic, State and local leaders.
- Mediate inquiries concerning procedures and HUD policy.
- Ensure that escalated inquiries are resolved expeditiously.
- Make recommendations to resolve concerns arising from Program Administration.
- Make presentations to Landlords, Owner Groups and other program stakeholders.
- Develop and implement a resolution tracking system for escalated landlord issues.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Skilled in sustaining a collaborative, teamwork style of management.
- Ability to interpret and implement complex and changing federal policies and regulations.
- Ability to understand, interpret, apply and explain federal and agency policies, regulations, and procedures are is required.
- Ability to negotiate and resolve conflict.
- Skilled in managing multiple/competing priorities.
EEO/AA
QUALIFICATIONS AND REQUIREMENTS:
- Bachelor's Degree required.
- Five years progressively responsible experience in the administration of public or private housing and/or assisted housing programs.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
