Laboratory Referral Specialist

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

As a Laboratory Referral Specialist, you will be assigned to work on-site at a strategic client facility in Shreveport, Louisiana.

You will be managing a client’s referral send-out work coming to Mayo Collaborative Services (MCS) as directed by client management and governed by a client’s business contract. You will provide onsite customer service and be a resource to a client’s clinical laboratory staff. You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution. You will communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions.

Duties may consist of but are not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCS supply inventory. There may be additional responsibilities as assigned by the client and MCS related to LIS maintenance, documents, and end-user feedback groups.

*Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.

**This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

Qualifications for Laboratory Referral Specialist I: You must have a high school diploma/GED and 3 years of relevant work experience.

Qualifications for Laboratory Referral Specialist II: You must have a bachelor degree or an associate degree with 1 year of relevant experience.

Additional Qualifications

• DLMP/MCS employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.
• You must include a cover letter and resume to be considered for this position.
• Internal applicants must attach their three most recent performance appraisals to be considered for this position.
• Bachelor’s degree and previous laboratory experience preferred.
• Must be capable of multi-tasking and performing in a fast-paced and customer focused environment.
• Excellent communication skills and ability to work closely with others is essential.
• Must maintain a high level of confidentiality handling results, patient information and business interactions.
• Organized and capable of prioritizing work with limited oversight.
• Must possess good human relations skills and be able to communicate effectively both orally and in written form.
• Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents.

License or Certification

This position requires you to have a valid driver's license with an excellent driving record.

Exemption Status

Nonexempt

Compensation Detail

Required education, experience, and tenure may be considered along with internal equity when job offers are extended. The pay range for Lab Referral Specialist I is $22.91 - $33.27 per hour. The pay range for Lab Referral Specialist II is $26.12 - $39.18 per hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

You will work on site in a hospital lab setting located in Shreveport, Louisiana. Monday - Friday, day shifts that will be 8.5 hours long and include an unpaid 30-minute meal break. The specific hours are yet to be determined but the start time will likely be between 7am and 9am.

Job Type: Full-time

Pay: $22.91 - $39.18 per hour

Benefits:

• 401(k)
• 401(k) matching
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance
• Retirement plan
• Vision insurance
• Wellness program

Weekly day range:

• Monday to Friday
• No weekends

Work Location: In person