Address
Form of workEmployment Type:
Full timeShift:
Day Shift
Description:
MacNeal Hospital located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access to I55.
Our Vision
As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life.
Hours:
6:00am-2:30pm
Monday- Friday
About the Job
In this role, the Laboratory Liaison will be responsible for daily support of Laboratory Call Center operations and will provide communication between the various laboratory sections and laboratory customers. Customers include patients, physicians and nursing staff located in inpatient units, LUHS ambulatory facilities, home health agencies and outside clients. The Laboratory Liaison is responsible for delivering verbal and printed lab results to laboratory customers. This individual utilizes multiple laboratory information system and is key to identifying and resolving customer service problems. The Laboratory Liaison reports to the Lead Laboratory Liaison.
What you'll do
What you'll need
Minimum Education:
Required:
Preferred:
Perks & Benefits
Our Promise to You
Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community, which believes in giving back to those we serve.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Full timeShift:
Day Shift
Description:
MacNeal Hospital located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access to I55.
Our Vision
As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life.
Hours:
6:00am-2:30pm
Monday- Friday
About the Job
In this role, the Laboratory Liaison will be responsible for daily support of Laboratory Call Center operations and will provide communication between the various laboratory sections and laboratory customers. Customers include patients, physicians and nursing staff located in inpatient units, LUHS ambulatory facilities, home health agencies and outside clients. The Laboratory Liaison is responsible for delivering verbal and printed lab results to laboratory customers. This individual utilizes multiple laboratory information system and is key to identifying and resolving customer service problems. The Laboratory Liaison reports to the Lead Laboratory Liaison.
What you'll do
- Receives telephone calls from laboratory customers including nurses and physicians regarding questions or concerns with laboratory services. The Liaison effectively responds to these concerns, identifies and performs the steps necessary for problem solving, Triages complex problems to the Lead Liaison, Laboratory Directors or Manager, as appropriate.
- Contacts patients to explain the need for specimens to be re-collected. Exhibits compassion and understanding and ensures that the patient understands the need and options for repeat specimen collection. Problem solving, Triages complex problems to the Lead Liaison, Laboratory Directors or Manager, as appropriate.
- Provides laboratory test results to customers including nurses and physicians in the hospital, ambulatory facilities, home health and outside clients. Advises customers on specimen collection requirements and test turnaround times for tests performed in LUHS laboratories and at outside reference labs.
What you'll need
Minimum Education:
Required:
- High School Diploma plus training acquired through work experience or education
- 1-2 years of previous job-related experience
- Details: Would prefer individuals with customer service experience in a healthcare setting
Preferred:
- Administrative or technical background acquired through completion of 2 - 3 years of college
Perks & Benefits
- Benefits from Day One (Medical and Dental)
- New- Daily Pay
- Competitive Shift Differentials
- Career Development
- Tuition Reimbursement
- Participation in the Public Service Loan Forgiveness Program
- 403(b) with Employer Match
- On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
- Referral Rewards
- Perks Program
Our Promise to You
Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community, which believes in giving back to those we serve.
- We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities
- We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
