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Work Arrangement:
This role is categorized as onsite. This means the successful candidate is expected to report to Clawson, MI on a full-time basis.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
The Role:
The Customer Care and Aftersales (CCA) Global Labor Time department is seeking a Program Foreman to become part of the team. This position is responsible for vehicle validation and time studies for published mechanical service procedures. It involves working closely with the Mechanical Service Information Development and Validation/Labor Time Technicians to ensure all service procedures are valid, optimized, and time studied. The position will also require individuals to create timing and analyze incidents per thousand vehicles to prioritize Technician workload.
What You’ll Do:
Assist with vehicle forecasting/ordering/scheduling
Prioritize and work with peers to schedule technician workload
Initiate change requests for service procedures and Labor Times
Take ownership of vehicle program launch timing and quality of Labor Time guide
Escalating concerns and optimizations within service procedures
Create and document feedback to Mechanical Service Information Team
Lead program check-in meetings and program deliverable timing
Single point of contact for Labor Time related issues (Problem Tracking and Resolution)
Additional Description
Your Skills & Abilities (Required Qualifications):
Strong automotive technical knowledge (e.g., ASE certification, dealership technician experience, automotive technology certificate, ASEP Program graduate)
Two-year associate degree in automotive field or combination of equivalent training and relevant automotive experience
Minimum of 3 years of proven experience
Strong understanding of Microsoft Office Products
Great Teammate, with excellent organization and interpersonal skills
High Initiative
Ability to analyze data. (See trends, use for decision making)
Strong organizational skills
High level of interpersonal and communication skills
Ability to work collaboratively or independently in a production-based environment with alignment to delivery schedule timing
What Will Give You A Competitive Edge (Preferred Qualifications):
Automotive ASE/State Certifications
Data Analytic Experience (e.g. Failure rates)
Project Management Experience
Knowledge using CAD visualization techniques
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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