Lab Support Specialist

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
 
Please find below the job description.
 
Position: Lab Support Specialist
Location: ONSITE - Frederick, MD
Type: Long Term Contract
 
Top 3 Must Have's:

• In-depth knowledge of GxP operations as it relates to the FDA's CFR 21 Part 11 requirements and well as Good Documentation Practices (GDP)
• Good understanding of Windows Desktop OS support tasks (7 – Win 10) and ability to setup brand new systems
• Hands on experience in Installation and configuration of Lab/Manufacturing computer systems in a regulated GMP environment

 
This position requires strong workstation support skills with key focuses including, but not limited to:

• Providing direct support to end-users ranging from Tier 1 - 2 type issues.
• Continue to develop an understanding of the business processes and all applicable procedures.
• In-depth knowledge of GxP operations as it relates to the FDA's CFR 21 Part 11 requirements and well as Good Documentation Practices (GDP)
• Good understanding of Windows Desktop OS support tasks (7 – Win 10) and ability to setup brand new systems
• Install and configure Lab/Manufacturing computer systems in a regulated GMP environment.
• Oversee and support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP systems.
• Work with vendor's tech support teams to resolve application errors as need.
• Serve as the System Owner/Manager and perform administrative tasks on QC/Manufacturing instruments/systems such as user additions, removal, method/assay updates.
• Partner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applications and write install instruction for Lab/MFG managed services support personnel.
• Participate in process re-engineering workshops with business and IT stakeholders.
• Perform impact assessment on changing product capabilities, including impact to integrated (boundary) systems.
• Respond to IT support requests to address operational issues with enterprise and quality applications.
• Meet with internal clients and stakeholders to diagnose software and middleware issues.
• Align with other manufacturing sites and corporate IT to ensure global consistency.
• Review/develop SOPs related to administration and installation of applications used in the lab/manufacturing environments.
• Troubleshooting and replacement of hardware component and systems
• System imaging software experience and ability to learn new in-house method.
• Knowledge of simple AD account management and network connectivity requirements
• Able to trace phone and network patch cables to wall jacks with the aid of network testing devices
• In depth knowledge of Microsoft O365 applications and other productivity applications such as Adobe Acrobat
• Command of IT ticketing system use and effective workload management.
• Proactively monitors and identifies trends and behaviors in systems support and address the findings or escalate to other IT team resources.
• Able to follow other specific troubleshooting steps and continuously update and create additional knowledge articles.
• Contributing to timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance

 
Minimum Qualifications
Education, Certifications & Experience

• MA/MS degree with 3+ years of Operations and/or Manufacturing, IT and/or OAT (Operational automation Technology) experience OR
• BA/BS degree with 5+ years of Operations and/or Manufacturing IT and/or OAT (Operational automation Technology) experience OR
• High School Degree with 4+ years of IT Operations and/or Manufacturing IT and/or OAT (Operational automation Technology) experience

 
 
If you are interested, please forward your resume to Amir@Net2Source.com, You can also reach me at (+1-201-354-1049).
 
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
 
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Awards and Accolades:

• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

 
 
Regards,
 
Amir Ahmad
Account Manager
Net2Source Inc.
Global HQ Address – 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Office: (201) 340-8700 x 428 (EXT )| Cell: +1-201-354-1049 | Fax: (201) 221-8131| Email: amir@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn