Knowledge Managment Specialist

Job Purpose
Reporting to the Manager of Knowledge Solutions, the primary purpose of the Knowledge Management Specialist is to provide support in the execution of organization's knowledge sharing solutions and platforms. This role will be responsible for product/solution ownership as well as communication and promotion activities that help to improve organizational effectiveness, accelerate time to competency and improve business execution.
Job Description

• Support knowledge management, learning and social learning for the company, acting as an internal consultant to provide knowledge sharing solutions and strategies, working directly with assigned business units to identify their dynamic knowledge content needs.
• Act as the Product Manager for Experts Explain
• Act as the Product Manager for our facilitation tool, xLeap.
• Work with internal clients to generate surveys through Survey Monkey and Microsoft Forms.
• Act as the Knowledge Management Communications lead, working with the Knowledge Management and Communications team to schedule and push out internal communications using our existing Knowledge Management platforms.
• Contribute to the growth and adoption of the enterprise wiki.
• Support the creation of blended learning and Knowledge Management solutions.
• Work with Knowledge Management team members to support the knowledge needs for communities of practice (networks).
• Be a champion and advocate for knowledge management, facilitation, collaboration and learning to drive further understanding of the value across the organization.

You are meant for this job if:

• Bachelor's degree in Knowledge Management, Education, English, Journalism, Public Relations, Library Sciences, Marketing, Communications, Engineering, Information Technology.
• 5+ years of progressive experience in a variety of business roles, including at least 3 years of experience in knowledge management or learning. (Experience with knowledge management or learning as a portion of a previous job will be considered; i.e., someone in a different department who utilizes KM and/or learning for their business needs and evangelizes the use of the platforms and strategies to others.)
• The ability to lead multiple projects with competing priorities globally.
• Competency and experience with a variety of knowledge management, social learning and crowd-sourcing platforms and technologies and the best practices that inform strategies for their use.
• A demonstrated history of translating strategic and tactical business needs into tangible KM, social learning, collaboration or communications solutions.
• Experience with delivering training, good facilitation skills, ability to draw out knowledge via interviews and willingness to learn podcasting.
• Experience with collaboration processes and a proven ability to apply knowledge management principles in practice.
• Experience with graphic design and multimedia platforms and the ability to create and edit videos, photos, presentations, web pages and other digital assets.
• Experience working in a business with customer interaction (internal or external).
• Proven successes in building and leveraging relationships to positively impact results.
• Experience with the Office 365 suite of solutions.
• A reputation for integrity, supporting a positive team / company culture and embodying foundational beliefs and core values.

Additional Skills

• Communication: Drives consensus and collaboration across many business units; practices active listening skills and absorbs and interprets others' points of view; generates enthusiasm. Communicates complex ideas in layman's language, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view.
• Interpersonal and Cross-Cultural Skills: Establishes straightforward, productive relationships; treats all individuals with fairness and respect, demonstrates sensitivity for cultural and gender differences and works well in a diverse, international business environment; shows great drive and commitment to company's core values and foundational beliefs; inspires others.
• Drive for Results: Makes things happen and is proactive; balances "analysis" with "doing"; sets high standards for self; commits to organizational goals.
• Client Orientation: Understands internal customers' needs and concerns; responds promptly and effectively to client needs; customizes services and products as appropriate, balanced by the ability to push back on the business for scenarios that are not optimal and guide them to enterprise-level, non-silo solutions.
• Learning, Knowledge-Sharing and Innovation: Believing that "the best is yet to be invented", is open to new ideas and seeks them regularly.
• Teamwork: Collaborates with others within the team and across boundaries; seeks cooperation to accomplish goals and acknowledge contributions of others; seeks help as needed.
• Analytical Thinking and Decisive Judgment: analyzes issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating them into timely decisions and actions.

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture.
TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.
Learn more about TechnipFMC and find other open positions by visiting our Career Page.
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Date posted: Nov 16, 2023
Requisition number: 3221