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Form of workThe Area Office on Aging services a 10-county area in NW Ohio by coordinating and providing local services to older adults, their families, and people with disabilities. We offer a welcoming, professional, and family-friendly work environment and an opportunity to make a difference. Excellent benefits include flexible work hours, healthcare, a retirement plan, and tuition reimbursement.
Job Summary:
Job Summary:
We are looking for someone to carry out the information and referral portion of the Kinship Navigator Program for Lucas County, Ohio. Conduct community assessments and outreach initiatives. Assist in facilitation of Kinship Navigator Program events like Kinship Support Groups, Summer Series, educational workshops, and other services as needed.
Essential Job Functions:
Essential Job Functions:
- Promotes positive employee relations and fosters excellent customer service.
- Performs duties with respectful communication and behaviors.
- Document incoming referrals and new caregiver inquiries.
- Provide information to relative caregivers about community resources.
- Submit weekly statistics to Kinship Navigator Program Supervisor.
- Complete caregiver initial intake assessment and follow-up assessment; document case notes in the SAMS electronic database and assessment results in the survey tool.
- Complete daily status calls to caregivers to provide support, information, and appropriate community resources based on caregiver needs, and document case notes in the SAMS electronic database.
- Assist with the development and facilitation of programming for Kinship Clubs, support groups, special events, and educational workshops.
- Be sensitive to the needs of kinship families and utilize a trauma-informed approach when assisting caregivers.
- Promote the program through community outreach activities to potential clients, social service agencies, and the public including occasional evening or weekend hours.
- Collect caregiver feedback through program survey data and evaluate the programming that is offered.
- Computer skills: experience with the utilization of electronic records, programs such as Outlook, Excel, Word, PowerPoint, and Adobe, the ability to create program flyers, annual calendars, and quarterly newsletters using Canva, and bi-weekly e-blasts using Constant Contact.
- Regularly performs general clerical work such as mailings, filing, assembly of informational packets, and record maintenance.
- The position requires driving for related duties such as outreach, events, training, and occasional delivery of items to caregivers, etc.
- Maintains confidentiality and follows the established AOoA confidentiality HIPAA procedures.
- Represent the agency at seminars and workgroups as requested, including evening hours.
- Develop and maintain relationships with social service agencies and community resources through written and verbal communication.
- Maintain reliable transportation, insurance, valid driver's license, and the ability to satisfactorily undergo a Motor Vehicle Record check (MVR) on at least an annual basis. Perform other tasks as required by the President/CEO, Vice President, Kinship Navigator Program Coordinator, or other assigned supervisor.
Qualifications:
Bachelor’s degree in social services, education, gerontology, or related human services field preferred, plus 2 years of related experience.
Special Requirements and Conditions:
Special Requirements and Conditions:
The position is contingent upon the availability of funding for the Kinship Navigator Program. Requires a criminal background check and drug/alcohol screening. Position requires lifting, pushing, pulling, reaching, bending, squatting, standing, and walking at times. The position requires extensive keyboarding and typing on a computer. The position is an office-based position and is not remote work.
