Address
Form of work
SalaryPOSITION SUMMARY:
A Shift Lead/Keyholder conducts open and closing duties of the retail store as well as guides medical patients and adult customers through the process of understanding, selecting and purchasing cannabis products, such as flower, concentrates, edibles and topicals. The Shift Lead specializes in customer service and so are not only extremely knowledgeable, but friendly and compassionate individuals first and foremost.
PHYSICAL REQUIREMENTS:
The Shift Lead position requires intermittent physical activity of lifting and carrying objects up to 30 pounds. Occasional bending, stooping, climbing, squatting, crouching, and kneeling. Must be able to stand up to 8 hours per day, walk up to 4 hours per day, possess close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
QUALIFICATIONS:
A high school diploma or equivalent is required. A minimum of one (1) year of customer service experience as well as one (1) year of retail cannabis experience is desired. Pleasant personality and exceptional customer service skills are a must.
Must be 21 years of age or older and holds a current Colorado MED and MMJ Badge.
Must be detail oriented and able to adapt to changing environments and priorities. Must be a self-starter with the ability to work productively and meet expectations in a timely fashion.
ESSENTIAL FUNCTIONS and RESPONSIBIITIES:
- Assist Store Manager and Assistant Store Manager with training staff
- Conducts the day to day operations within the store based on the Shift Lead Retail Sales Associate Training Checklist and Retail Sales Associate Training Guide and in accordance with the Standard Operating Procedures and Policies. Responsibilities include but are not limited to:
- Conduct opening and closing procedures
- Cash handling, key holder, and inventory counting
- Provide customer reception and ID checking procedures
- Follow visitor sign-in procedures
- Make sales, recommending solutions and new products
- Ensure the accuracy of cash-handling, sales transactions and debit transactions
- Process online orders
- Present daily deals, happy hour and special promotions
- Check mail, email and voicemail
- Participate in morning report and end of day report
- Ensures store cleanliness and appropriate appearance
- Conducts basic inventory (First In/First Out, Receiving, Restocking, Safe Tracking, METRC Tags)
- Utilizes functions of the Point of Sale (POS) and Inventory Tracking System (METRC)
- Utilizes in-house marketing materials and resources including but not limited to:
- Visual Merchandising, Daily Menus and Canva
- Functions/Promotion of RMH Loyalty Program
- Understands basic compliance (e.g. rules, transfer/dosage limits, wearing valid MED badge) requirements
- Adheres to RMH Policies and Procedures (e.g. Employee Handbook)
- Takes initiative and prioritizing tasks during downtime
- Communicates any questions, comments, or concerns immediately to the Store Manager or Assistant Store Manager
SKILLS:
- Skilled at written and verbal communication
- Skilled at analytics and problem solving
- Skilled at creative and innovative thinking
KNOWLEDGE:
- Knowledge of cannabis products, strains, uses and industry
- Knowledge of basic Microsoft Word, Excel, Computer usage and the Internet
ABILITIES:
- Able to work and contribute as part of a team
- Able to autodidacticism. Able and willing to self-educate and learn from peers and supervisors
- Able to maintain a positive attitude and be receptive to feedback
OTHER:
- All other duties as assigned
Job Type: Full-time
Pay: $18.50 - $19.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- Northglenn, CO 80234: Relocate before starting work (Required)
Work Location: In person
