Key Holder -Part Time

FlynnO'Hara the largest school uniform company in the US is currently looking for college students and mature adults to fill a Part TimeKey Holder positions in our Exton, Pennsylvania retail location. The Key Holder is responsible for managing sales, operations, asset protection and human resources functions of the store to ensure a great customer experience and maximum profitability.

DUTIES

• Assume responsibility for the operations of the store in the absence of the Store Manager and Assistant Manager.
• Assist in the direction and supervision of associates engaged in sales, inventory-taking, and reconciling cash receipts or in performing guest services.
• Ensure weekly schedules are followed to ensure proper floor coverage; review station schedules for accuracy.
• Promote legendary customer service by ensuring associates are greeting and assisting customers; respond to customer inquiries and concerns in a professional and timely manner.
• Actively monitor inventory levels and sales to make timely and appropriate requests to maximize store fulfillment.
• Promote the use of product knowledge as a tool to enhance employee productivity, sales and service levels.
• Maintain a visually appealing store, ensuring proper housekeeping; visual merchandising and organization are kept to the highest standard.
• Train associates on visual merchandising to ensure store is maintained at all times.
• Comply with all policies and procedures related to the opening and closing of the store, cash register transactions, bank deposits and daily cash reconciliations.
• Proactively manage all aspects of loss prevention to ensure the protection of company assets including cash, merchandise and company property.
• Assist Store Manager and Assistant Manager in taking time to effectively orient new employees, set clear performance expectations, train, and coach; give constructive performance feedback.
• Be receptive to feedback and coaching.
• Build strong sales and service relationships with guests through inspiring and motivating the team into action.
• Set the tone, pace, and consistently model key sales and service behaviors with every team member creating an optimal guest purchase experience.
• Maximize all email capture in order to ensure optimal customer communication.
• Must be flexible to travel to in school events, company meetings and off site projects.
• Prepare and oversee physical inventory, receiving of merchandise and reporting discrepancies.
• Ensure compliance with all applicable laws.
• Ensure consistent execution of company policies and procedures.
• Other duties as assigned/required.

QUALIFICATIONS

• High School diploma or equivalent.
• 2 years retail experience preferred.
• 1 year management team supervision preferred.
• Proficient in Windows based software, including Microsoft Outlook, Word and Excel.
• Ability to analyze sales and inventory reports.
• Open availability to work a flexible schedule including nights and weekends in order to support the needs of the company.
• Ability to effectively build relationships with guests, peers and leadership.
• Comfortable with making decisions and mediating conflict within the team environment.
• Ability to adapt to challenges while remaining calm in a fast paced retail environment.
• Ability to delegate and prioritize tasks and responsibilities.
• Strong leadership qualities: the ability to effectively communicate across all levels within the organization and with guests.
• Clear and effective written and verbal communication and strong interpersonal skills.
• Ability to be on your feet most of the day, or moving on the sales floor or stockroom.
• Physical activities include bending, kneeling, lifting up to 30 lbs., climbing, carrying, walking and/or reaching on a frequent basis.