Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)
Customer Service:
- Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.
- Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
- Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store.
- Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales.
- Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.
Business Acumen:
- Demonstrates understanding and ability to speak to daily sales goals and results, stay current on promotions and sales contests.
- Coaches associates to stock replenishment and adhering to visual brand standards
- Assume store leadership position within the store and overall store accountability in the absence of the store manager.
- Leads efforts to prepare stock and sales floor assignments, performs markdown and other promotional activities as needed.
- Assists in the opening and closing of the store.
- Must adhere to all asset protection policies and procedures as outlined in RAP SOP’s.
- Must follow all safe work practices, escalate unsafe conditions and report incidents.
Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work up to a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).
Essential Physical Requirements
- Standing: Consistently for sustained periods of time.
- Walking: Consistently moving about on foot to accomplish tasks throughout the store and stock room.
- Climbing: Occasionally ascending/descending on a ladder to reach apparel on stock room shelves or set up visual displays on selling floor.
- Fine motor skills: Frequently operates a computer and other machinery such as a point of sale register, in-store kiosk and computer printer. Frequently hanging apparel on hangers and folding merchandise on the selling floor and backroom.
- Lifting: Occasionally lift up to 20 pounds unassisted.
- Stooping: Occasionally bending the body downward and forward to reach items below the cash wrap, lower fixtures and the lower stock room shelves.
- Reaching: Occasionally extend reach or hands overhead to hang apparel items or clean fixtures.
- Twisting/Bending: Frequently position self to work on register, pick up items off the floor and fold clothing at the cash wrap.
- Work Environment: Work under florescent lighting while in store.