Address
Form of workHendrick Automotive GroupLocation: 6000 Monroe Rd, Charlotte, North Carolina 28212
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answering phone calls placed to the Helpdesk, logging calls in the ticketing system and responding to requests for support made via ticketing system
- Providing professional and courteous assistance to our Teammates, with a genuine desire to understand and solve problems through to completion
- Troubleshooting hardware and software related issues in Windows 7 and Windows 10 environments. Provide support for applications including Microsoft Office, Reynolds and Reynolds, CDK, and other dealer and automotive specific software packages
- Installing and configuring software on Windows 7 and Windows 10 systems
- Coordinating hardware replacements in the event of hardware failures
- Processing requests for account changesEssential Duties and Responsibilities include the following. Other duties may be assigned.
- Answering phone calls placed to the Helpdesk, logging calls in the ticketing system and responding to requests for support made via ticketing system
- Providing professional and courteous assistance to our Teammates, with a genuine desire to understand and solve problems through to completion
- Troubleshooting hardware and software related issues in Windows 7 and Windows 10 environments. Provide support for applications including Microsoft Office, Reynolds and Reynolds, CDK, and other dealer and automotive specific software packages
- Installing and configuring software on Windows 7 and Windows 10 systems
- Coordinating hardware replacements in the event of hardware failures
- Processing requests for account changes
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
