Junior Spa Attendant

Summary

Provide friendly, efficient registration and information to all guests and fellow employees. In addition, provide sincere service through actions that display self-confidence, grace and respectfulness to guests and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Embrace and promote the Commission’s philosophy, programs, culture, and high expectations to deliver Legendary Customer Service
• Anticipate, identify, and ensure guest needs are being met in the best possible way
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
• Welcome guests upon arrival and efficiently check the guest in and assist the guest in a way needed prior to their treatment
• Pay particular attention to first-time spa goers and make sure they are comfortable at all times.
• Provide guests with a tour, explaining spa amenities offered and answering any questions the guest may have
• Review and confirm guests appointments
• Maintain a clean and organized spa by monitoring the facilities regularly
• Call Housekeeping for in-depth cleaning services and/or Laundry needs
• Report any necessary repairs to Maintenance
• Efficiently enter in guest profiles into the Springer Miller database based on the guest’s services and retail purchases
• Maintain an up to date working knowledge of all resort amenities as well as any special events
• Take spa reservations for guests booking within 24-hours
• Follow set procedures on posting room charges, cash transactions and refunds in accordance to policy
• Answer the telephone in a professional manner and assists guests with questions
• Assist guests with retail purchases when necessary
• Maintain an up to date working knowledge of all retail products and pricing
• Monitor trends in the Spa industry and presents new ideas and suggestions to the Spa Manager
• Assist with the inventory of all Spa products; notify the Spa Manager of equipment status and supply needs
• Maintain a clean and neat work environment at all times
• Increase revenue through the sales of spa related skincare and body products
• Work with all groups to ensure scheduling, spa blocking, and refreshments and verify processes all run smoothly
• Ensure the Spa is staged for maximum guest impact
• Attend internal trainings, seminars, conferences, schools and meetings as directed to continually develop personal knowledge of Spa operations
• Work with the spa manager to properly set up the Spa Attendant schedule, based on business needs
• Work a flexible schedule based on guest demand including weekends, evenings, and holidays.
• Complete appropriate trainings listed on the human resources Training Matrix
• Adhere to Wheeling Park Commission’s safety rules and policy; refer any and all safety concerns to department manager, safety committee or human resources
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees