Junior Operations Associate

At Athelas we're bringing simple, life-changing health care products and medical billing services to patients and providers around the globe.

In addition to our established Remote Patient Monitoring business, we introduced a rapidly expanding SaaS Revenue Cycle Management solution in 2022, that provides revenue intelligence for hundreds of healthcare businesses, from small clinics to large health systems. Our state-of-the-art dashboard Athelas Insights provides practices with unparalleled understanding into their financial health to help them with all aspects of RCM, including eligibility, rejections, denials as well as coding optimization and more.

To keep pace with our remarkable momentum - having seen a 5x increase in revenue over the previous 6 months only and with much more growth on the horizon - we're actively seeking new team members!

We've raised $132 million at a $1.5 billion valuation from top tier investors such as General Catalyst, Sequoia Capital, Y Combinator, and Initialized.

About the Role

Our team is looking for a Junior Operations Associate who will be an essential part of our Denials Operations team. You will have end-to-end ownership - ensuring efficient execution and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. There is no ceiling.

Location: Must be able to do hybrid work in our Lehi, Utah office.

What You’ll Do

• Claims Management:

  • Handle the end-to-end process of claims management, including submission, tracking, and resolution.

  • Proactively call payers to gather information, verify claim status, and address denials promptly.

• Denial Debugging:

  • Investigate and debug claim denials to identify root causes and develop effective resolution strategies.

  • Collaborate with internal teams to address recurring denial issues and implement preventive measures.

• Claim Resubmission:

  • Take ownership of the claims resubmission process, ensuring accuracy and compliance with payer requirements.

  • Develop a systematic approach to streamline the resubmission workflow and minimize errors.

• Metric Ownership:

  • Manage and own performance metrics for a designated subset of accounts.

  • Regularly analyze metrics, identify trends, and implement improvement strategies to enhance overall operational efficiency.

• Cross-Functional Collaboration:

  • Work closely with product teams to understand system functionalities and contribute to the development of tools that improve operational workflows.

  • Collaborate with engineers to address technical challenges and enhance the overall operations infrastructure.

• Continuous Improvement:

  • Actively seek opportunities for process improvement and efficiency gains within the operations workflow.

  • Provide feedback on existing processes and contribute ideas for enhancing overall team productivity.

• Documentation and Reporting:

  • Maintain accurate and detailed documentation of all interactions, resolutions, and updates related to claims and denials.

  • Generate regular reports on key performance indicators and present findings to the team.

• Communication Skills:

  • Effectively communicate with internal and external stakeholders, ensuring clarity and transparency in all interactions.

  • Collaborate with team members to share insights, best practices, and updates on payer policies.

• Compliance and Regulation:

  • Stay informed about changes in healthcare regulations and payer policies.

  • Ensure all operations activities adhere to compliance standards and guidelines.

• Team Collaboration:

  • Actively participate in team meetings, share insights, and contribute to a positive and collaborative team culture.

  • Assist team members as needed and foster a supportive and cohesive working environment.

Why You'll Like Working with Athelas

• Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well

• Technology Focus: Revolutionizing how technology can be used in the healthcare industry

• Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator

• Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions

• Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!

Compensation Range: $50K - $60K