Junior Customer Service Project Manager

Junior Customer Service Project Manager

GPA Global | Packaging Solutions Mansfield, Massachusetts, United States (On-site)

GPA Global operates as your global packaging solutions provider. We offer our clients a holistic solution – providing every service associated with your packaging project. From concept through to design, development, production, inspection and logistics, our capabilities touch all bases. As a global organization with regional manufacturing and logistics sites in Europe, North America, and Asia, we have created an infrastructure which services our clients with an on-the-ground customer centric relationship, but with the weight of a global operation. Specializing in a myriad of materials and processes, from folding carton to rigid box and multi-material luxury production, GPA Global is the complete packaging partner for today's global brands.

GPA Global NA currently operates in multiple sales offices, manufacturing sites and logistic service centers to cover North America. In the next decade, GPA is planning to continue to grow in the region through acquisition and management excellency; we are committed to continue investing in human capital, technology and organizational innovation. We are now opening up this new position at our Mansfield site to invite only the best of the best to join us in building an exceptional organization.

JOB DESCRIPTION—JUNIOR CUSTOMER SERVICE PROJECT MANAGER

JOB SUMMARY

GPA Global is looking for a customer-oriented and motivated Junior Customer Service Project Manager who will support the Sales department and retain and service GPA Global accounts. The ideal candidate will offer support to customers with questions or requests around new or previous orders. The person will manage and build long-term business relationships with our customers independently on projects and extended programs. The Junior Customer Service Project Manager will support and collaborate with internal departments to drive the process, secure information needed, coordinate order information, and handle all customer requirements for a project or job.

If you are a natural communicator with a passion for Customer Service, we would like to meet you!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Respond/follow up on all customer inquiries, questions, and problems.

• Request and obtain customer approvals on manufacturing and/or color samples.

• Monitor approvals via purchase order (PO), purchase order confirmation (POC), and/or e-mail confirmation.

• Receive and process orders in ERP system; provide information concerning pricings, samples, changes, shipping, etc., and perform contract review.

• Monitor and update open sales order, finished goods inventory, and open orders for billing reports.

• Refer complaints of product or service failure to appropriate departments (QA/Sales) after initial investigation; obtain relevant information, disposition, and samples; enter complaints in ERP.

• Occasional travel to meet with customers.

• Working knowledge of Microsoft Office, Excel, PowerPoint, Word, Lotus notes, and ProSoft.

• Experience with packaging and printing is a plus.

EDUCATION AND EXPERIENCE

• Bachelor’s degree, with a concentration in Packaging and/or Printing is a plus.

• Related industry experience (packaging) is preferred.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Have the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Have the ability to write reports as well as business correspondence. Have the ability to effectively present information and respond to questions from managers, clients and customers.

MATHEMATICAL SKILLS

Have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

COMPUTER SKILLS

Must be proficient in Microsoft Office, Excel, Word, Lotus notes, and Internet research. Ability to learn and become skilled at EFI Radius computer software.

REASONING ABILITY

Have the ability to define and solve problems. Collects data, establish facts, and draw valid conclusions. Have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel; and talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not exposed to any conditions. The noise level in the work environment is moderate.

Job Types: Full-time, Permanent

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Weekly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person