Junior Computer Operator/Scheduler

Job Summary:
DDC-IT Services is seeking an individual to fill the role of Junior Computer Operator/Scheduler. Active Secret Clearance and eligibility to acquire a Top Secret Clearance is required for this role. Shift: Graves
Job Duties and Responsibilities:

• Monitor, utilize, operate, and reporting for Data Facility System Managed Storage (DFSMS) suite of products such as Removable Media Manager (RMM), Hierarchical Storage Management (HSM), and Data Facility Product (DFP).
• Monitor DFHSM daily/nightly backups and dumps.
• Provide IBM Mainframe support including performing IPL in a highly-complex mainframe operating environment.
• Control the startup and shutdown of tasks and subsystems both manually and using System Automation resources.
• Utilize a Windows-based personal computer workstation and the MS Office suite (Outlook, Excel, and Word), Internet browsers, Mainframe Terminal Emulation Software, and ticketing software.
• Monitor PIPS and remote printers; report any issues through a designated incident-reporting channel.
• Observe and report any password or other security incidents related to PIPS; reset PIPS passwords.
• Monitor and maintain the stability of systems and resources in the mainframe environment using performance/workload monitoring tools. Monitor peripheral equipment, master console, and remote and local printers.
• Monitor the PIPS application; execute batch jobs in accordance with published schedules; process and print reports; and perform quality control functions related to the batch jobs.
• Prepare and distribute (route) reports to the appropriate OPM or contractor site.
• Verify documentation in TSO for jobs run through TWS.
• Maintain and order Computer Room supplies, pick up print supplies and deliver to the computer room as needed.
• Print, process and distribute all print files in accordance with established SOP.
• Maintain an equipment inventory.
• Maintain logbooks or operating records that document job completion and any significant events such as machine malfunctions.
• Operate Computer Room equipment such as printers, communications devices, etc.
• Perform routine maintenance on printers, to include but is not limited to change printer toner, fix paper jams, clean, load paper, etc.
• Responsible for performing file transfers utilizing all available methods in accordance with established SOP. Current methods are Host On-Demand (HOD) software on a PC.
• The operator is responsible to logon to TSO (mainframe) and Microsoft Outlook to monitor jobs; job completion status will be available in one or both sources through completion codes or email messages.
• Provide real-time accurate monitoring and troubleshooting of multiple mainframe systems and applications and contact a support person for alert messages from Dashboard Management Reporting System (DMRS) in accordance with the SOP.
• Contractors shall support tracking status of mainframe Change Management which include Change Requests and Authorized Service Interruptions (ASI).
• Perform incident management including investigation, Root Cause Analysis (RCA), and resolution (e.g.: job abends, system performance degradation, network monitoring/recovery, workload monitoring/recovery). Notification of problems come from several sources: customers, designated incident-reporting channel, Team Leaders, and Shift Supervisor. Provide incident management follow-up including ticket updates and resolution verification with Mission Partners. (MPs)
• Troubleshoot problems to minimize interruptions in the customer's critical business activities. The contractor shall proactively identify and resolve system performance bottlenecks.
• Use approved tools and follow polices in conducting change management tasks to include acceptance, receipt of upgrades, monitoring of implementation, and interruptions in service for upgrades/system patches.
• Contact customer for required system reporting such as: unannounced outages, service interruptions, and system restoral. These must fall within customer requirements/standards documentation.
• Create, delete, and modify application user accounts IAW access requests received by the MP and/or Terminal Area Security Officer.
• Use government documented processes and procedures to request and download required software, software patches and documentation.
• Adhere to DoD and U.S. Cyber Command Directives, and local policies for security access, processes, and regulations.
• Exhibit effective and professional interpersonal skills to include written and oral communications.
• Use Information Technology Infrastructure Library processes and procedures to document implementation of application software implementations and upgrades using government specified processes and procedures.
• Support DOD Cyber Security requirements, Authority to Operate (ATO) preparation, and security audits.
• Other duties as assigned.

Job Requirements (Education/Skills/Experience):

• Active Secret Clearance and eligibility to acquire a Top Secret Clearance
• Working knowledge of the IBM Enterprise Server environment.
• Understanding of z/OS, Time Share Option (TSO), Tivoli Workload Scheduler (TWS), and Job Entry Subsystem 2 (JES2), CICS, Virtual Telecommunications Access Method (VTAM), and must develop a thorough understanding of the Personal Investigations Processing System (PIPS) application job stream.
• Associates degree in Science, Technology, Engineering, or Math and two years' experience with an IT Service Desk/Service Operations experience.
  OR
  Bachelor's degree in Science, Technology, Engineering, or Math and one year experience with an IT Service Desk/Service Operations experience.
  OR
  High School diploma/GED and three years' experience with an IT Service Desk/Service Operations experience with one year focused on IT customer support

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This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.