Jr. Manhattan WMS Analyst

Imagine working for a company with a mission you can truly believe in, a playful and energetic culture, a talented team of coworkers, and a bright future! Melissa & Doug, the toy company committed to igniting imagination and a sense of wonder in all children so they can discover their passions and purpose, is looking for a Junior Manhattan WMS Analyst. In this role, you'll be an essential part of creating thoughtfully designed toys that encourage children to see the extraordinary in the ordinary, the possible in the impossible.
ROLE OVERVIEW
We are seeking a Junior Manhattan Warehouse Management System (WMS) Analyst to be located in either of our Distribution Centers located in Tracy, CA or Monroe Township, NJ and will report to the IT Service Delivery Manager. This position focuses on supporting operations with the functional and technical day to day of the Manhattan Active WMS. Responsibilities include troubleshooting functional issues, maintaining the incident ticketing system, assisting with test system configuration changes and working with business and IT to test and implement new enhancements or defect resolutions provided. The Junior Analyst is also responsible for updating and maintaining incidents, RCA documentation and supporting the testing of the application.
Responsibilities:

• Serve as the primary point of contact for Tier 1 Level WMS Support.
• Monitor Distribution Center Incident Ticketing Systems.
• Identify, research and resolve operations system / processing problems.
• Identifies requirements by interviewing operations, business and stakeholders; analyzing operational processes and implementing technical solutions and documenting results; preparing findings and follow-ups.
• Works directly with the project team during configuration, testing, training, and implementation.
• Works with the WMS Team to test and implement interfaces between Manhattan Associate products or external systems.
• Assist Implementing prototype solutions then validates and verifies results by completing tests.
• Prepares operations to use the system by conducting training: assisting with End-User development.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains and shares professional and technical knowledge with peers.
• Contributes to team effort by accomplishing related results as needed.
• Collaborate and produce deliverables and business collateral to include:
  
  • Functional flow documents
  • Process descriptions and diagrams
  • High-level system context diagrams
  • Configuration plans
  • Training plans
  • Training Job Guides, SOP

QUALIFICATIONS:

• Bachelor's degree in Logistics/Supply Chain, Business Administration, Information Technology or a related field strongly preferred
• Experience with WMS software packages (Manhattan Active or WMOS preferred)
  
  • 2 years of experience deploying software
  • 1 year of experience with database troubleshooting (SQL)
  • Provides senior level design for business specific enhancements
  • Proactively troubleshoots and resolves issues that arise on the day to day operations
• Minimum 2 years of experience in Business Process Definition, Support, and Design preferred
  
  • Functional Flows
  • Process Descriptions
  • Future State Models
  • Root Cause Analysis
• Minimum 2 years of WMS utilization experience and integration with other process areas preferred
  
  • Tier 1 or Tier 2 help desk experience (WMS experience preferred )
  • WMS application to and support of warehouse operations
  • Printing solutions: documents and labels
  • Shipping solutions: Fedex, UPS, USPS, DHL, freight carriers
• Past experience working in a distribution center with knowledge of Inbound Processing, Outbound Processing, Physical Inventory, RF Transactions, cycle counting, general warehousing, and MHE/Automation integration
  
  • Set-up
  • Configuration
  • Day-to-day Support
• Strong leadership skills with past experience in leading workstreams and teams in problem resolution, new development of processes, and implementation of WMS applications, modifications, or extensions.
• Strong experience in SCI and other BI/BA tools, reports, and dashboards preferred
• Understanding of data and system integration tools, methods, and platforms
• Excellent verbal and written communication and presentation skills
  
  • PowerPoint
  • Word Documents
  • Workshop leadership
• Preferred Technical and Professional Expertise
  
  • Tier 1 Help Desk Experience - WMS experience (preferred)
  • SQL
  • Excel
  • Reporting packages/tools
  • Past system implementation experience: WMS, Order Management, ERP, Automation
• Travel expectations up to 30%
• Participate in an on-call rotation throughout the year, with a heightened commitment during 4th quarter peak seasons.
• We expect all associates to model teamwork and collaboration, organizational awareness, be results focused and to have a growth mindset.

OUR STORY
It all started in 1988 with a boy, a girl, and a dream to make meaningful toys that would inspire hands-on, imaginative play. From classic wooden toys to realistic pretend play sets, Melissa & Doug makes well-crafted toys that are developed with care to be passed down from generation to generation or shared family to family. Whether it's creating high-quality toys that are made to last, planting trees to restore the resources we use, or ensuring our products encourage open-ended play for all kinds of kids, we're on a journey to make the world a better, more sustainable place.. While the company approaches $1 billion at retail annually, the quality of every toy, the experience of every child, and the trust of every parent remains at the center of everything we do. To learn more about our mission and commitment to sustainability, go to MelissaAndDoug.com
Melissa & Doug proudly goes beyond being an equal opportunity employer, we work hard to sustain and enhance the natural and organic inclusivity that is fostered every day, by every associate. We don't do this because anyone tells us this is important, we do it because we genuinely want every person who comes to work here to be treated with respect and dignity and to be comfortable being their most authentic, genuine selves.
We hire for character, kindness, humanity, and experience . . . therefore, all qualified applicants will receive consideration for employment without regard to race; religion; age; sex; national origin; color; ancestry; physical, mental, or learning disability; sexual orientation; transgender status; gender identity and expression; veteran or military status; along with any and all other legally protected characteristics. In that light, we will provide reasonable accommodations consistent with applicable law as it relates to disability and religious beliefs/practices.