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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.
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Customer Service Representative
Location: On-site in Piscataway, NJ
Schedule: Monday - Friday 8:00am - 4:30pm
ROLE OVERVIEW:
Initial point of contact for regional and targeted accounts. Resolves moderately complex issues, escalating to higher levels of Customer Service as required. Manages customer complaints in a professional manner. Resolves issues with established guidelines. Owns all order management for accounts. Works closely with cross functional teams to ensure best-in-class Customer Service experience. Provides support to sales as needed, while supporting all internal teams.
PRIMARY RESPONSIBILTIES:
- Process and manage orders for local and regional accounts
- Direct contact for order management of assigned specific accounts
- Support Sales and Regional CS Team
- Management of incoming Digital Support Queue via Phones and Web
- Customer Complaints – Managing process
- Dedicated regional Key/National account support
- Assist Regional Customer Service Manager with contract pricing entry and management
- Shipment tracking
- Interaction with various internal teams; Sales, Operations, A/R, Replenishing
- Documentation facilitating; COA’s, Nutritional, Spec Sheets
- New Account Set Ups
- Maintain confidentiality
- All other duties assigned to support our Internal/External customers
ROLE QUALIFICATIONS:
- High School Diploma
- Proven CS Experience – Minimum of 3 years Customer Service experience in office environment
- Detail oriented with the ability to multi-task
- Ability to work under limited supervision for routine situations
- Possess a positive attitude and strong work ethic
- Attention to detail
- Strong communication and organizational skills
- Substantial experience in over-the-phone troubleshooting and customer conflict resolution,
- Expected to have the business understanding to drive improvements
- Proficient in Microsoft Office, including but not limited to Excel, Word, PowerPoint, Outlook and Teams
- Assist in training lower level and/or newly hired team members
- Must be able to satisfy pre-employment testing
PREFERENCES:
- Associates Degree in business or related field preferred
- Bilingual capabilities (e.g. Spanish) strongly preferred
- SAP & Salesforce knowledge a plus
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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.
Requisition ID: 35506
