Japanese Speaking Car Rental Consultant

TalentX, a provider of comprehensive HR solutions, is recruiting a Japanese-speaking Car Rental Consultant for our esteemed client. With over 50 years of experience, our client specializes in servicing all European vehicle make, and they have operated in Hawaii for over 25 years.

Responsibilities

• Completing rental transactions and agreements for customers in accordance with established guidelines and procedures.
• Obtaining required authorizations, signatures, imprints, addendums, confirmation numbers, and performing Preferred/Fastbreak, or other special services as assigned.
• Reviewing completed contracts with customers to ensure accuracy of information and explaining rates and charges.
• Providing customers with completed rental agreements, keys, directions to rental vehicles, maps, and any other assistance required.
• Completing transaction procedures for returned vehicles and verifying accuracy of closing calculations.
• Responding promptly to customer inquiries, handling and resolving customer complaints.
• Organizing workflow to meet customer timelines.
• Escalating issues to management as appropriate.
• Moving rental vehicles as directed, including delivering to customers.
• Maintaining accurate vehicle logs as directed.
• Fueling up, vacuuming the vehicle, and taking the vehicles to the washing station for returned vehicles to meet the rental standard.
• Actively participating in Health & Safety adherence, improvements, and initiatives.
• Attending work at all scheduled times, including out-of-hours as required.
• Demonstrating an approach to continuous improvement.
• Carrying out all tasks that could reasonably be expected of you.

What we are looking for

• Japanese JLPT N1/N2 (required).
• Bachelor's degree (or equivalent).
• Valid Driver’s License.
• Flexibility to work days, evenings, overnights, weekends, and holidays.
• Basic computer skills (typing, data entry).
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers, and management.

Job Types: Part-time / Full-time

Pay: from $18.00-$30.00 per hour

Expected Hours: 20-40 per week

Shift: Day shift Monday to Friday, weekends as needed

Location: 2126 Auiki St, Honolulu, HI 96819

Job Types: Full-time, Part-time

Salary: $18.00 - $30.00 per hour

Expected hours: 20 – 40 per week

Language:

• Japanese (Required)

License/Certification:

• Driving License (Required)

Work Location: In person