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Form of workPosition Summary:
Responsible for ensuring the efficient expedition of patient discharges and increase overall sales volume as well as new patient referrals.
Essential Functions and Job Responsibilities:
Competency, Skills and Abilities:
Requirements
Education and Experience Requirements:
Physical Demands and Work Environment:
Responsible for ensuring the efficient expedition of patient discharges and increase overall sales volume as well as new patient referrals.
Essential Functions and Job Responsibilities:
- Intake home infusion orders from hospital ensuring the collection of accurate and complete information from case manager.
- Obtain and handle all necessary paperwork required to bill on all home infusion patients.
- Set up and educate patients, their families and/or caregivers on home infusion therapy. Provide the patient with a seamless transition from the hospital to home.
- Serve as a liaison between the patient and other members of the Health Care team when required.
- Learn, understand, and maintain a working knowledge of products and services offered by the company.
- Keep management apprised of patient, payer or process changes or issues.
- Work with a designated Sales Representatives to increase referral business and market share.
- Establish and develop business relationships through contact with hospital case managers and physicians in assigned hospital(s), territory/market segment.
- Counsels with the patient and family/significant others on nursing, teaching and related needs.
- Develops a cooperative relationship and communicates effectively and professionally with physicians.
- Be knowledgeable of and responsible for the current AdaptHealth policies and procedures that apply to this position.
- Identifies, contacts, and builds relationships with referral sources. Maintains ongoing business with referral sources in the medical community.
- Builds long-term, trusting relationships with referral sources.
- Promotes products and services provided to all health care professionals that they may encounter daily.
- Educates referral sources on product guidelines, documentation, and the use of products and services provided by AdaptHealth,
- Collaborates with intake, customer service, document collection as well as other functional areas within the company to help process orders and drive sales growth.
- Communicates and explains Medicare and private insurance procedures, pricing information, and product information to referral sources.
- Generates a steady stream of referrals, selling all offered services, to meet sales growth goals for this position and territory.
- Assures physician approval of plans for continuity of medical care.
- Participates in obtaining MD orders/signatures for appropriate documentation and original prescriptions while onsite when the Intake team is unable to do so.
- Participates in coordinating company's services with services of other community agencies.
- Attends pertinent continuing education programs other than routine in-services and shares information with staff.
- Ensures compliance with federal, state, and local rules and regulations, and company policies in all patient care aspects.
- Addresses and corrects all patient concerns.
- Maintain patient confidentiality and function within the guidelines of HIPAA.
- Complete assigned compliance training and other educational programs as required.
- Maintain compliant with AdaptHealth's Compliance Program.
- Perform other related duties as assigned.
Competency, Skills and Abilities:
- Administer infusion nursing care; instruct, motivate, and assists patients in managing their health status
- Strong ability to administer PIVs, Ports, and PICCs.
- Knowledge and ability and the necessary skill and judgement to perform all procedures as outlined
- Excellent verbal and written communication skills
- Ability to prioritize tasks and manage multiple projects
- Strong analytical and problem-solving skills
- Strong interpersonal skills
- Knowledge of the regulatory requirements at the state, federal and local level
- Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
- Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
- Computer skills including knowledge of Microsoft Office applications.
Requirements
Education and Experience Requirements:
- Graduate of an accredited School of Nursing, BSN preferred
- Two (2) years of home infusion experience.
- Must have a valid and unrestricted driver's license.
- Must have a valid and unrestricted RN license from the state in which he/she would be practicing.
- Certified Registered Nurse Intravenous (CRNI) preferred
- Current CPR certification
Physical Demands and Work Environment:
- Must be able to bend, stoop, stretch, stand, and sit for extended periods.
- Must be able to perform one-man CPR.
- Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
- Work environment may be stressful at times, as overall office activities and work levels fluctuate.
- Subject to long periods of sitting and exposure to computer screen.
- May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
- May be exposed to angry or irate customers, patients, or referral sources.
- Ability to utilize a personal computer and other office equipment.
- Assist in pulling a patient with a weight of approximately 130 pounds to a sitting position.
- Must be able to lift 45 pounds as needed.
- Physical and mental ability to provide clinical assessments
- Requires travel throughout service area and use of personal vehicles
- Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
- Must be able to access the patient's residence.
