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Form of workRothe Enterprises, Inc. has an immediate opening in support of NASA in Cleveland, Ohio for a Change Analyst/Practice Analyst.
ITSM Practice Analyst - Change
Position Summary
This position is responsible for work in the Change practice area and may support or backup other areas. Candidate should be comfortable leading meetings with stakeholders across the organization. Under the direction of the Change Manager, responsible for facilitating the overall change management process in the Cybersecurity Service Management Office at NASA. Gathering requirements, managing multiple documents and auditing processes will be a priority on some days. Comfortable in an ITSM Tool and responding to and updating tickets within that tool. Supporting projects and documentation in the ITSM Change area.
Essential Functions
- Manage Change board meetings or Triage Meetings
- Document results of meetings, provide next steps to stakeholders
- Provide suggestions for efficiency and automation within the Practice areas
- Monitor queues and send reminders when items are reaching their service level agreement.
- Create, gather and manage service delivery/management performance management/metrics.
- Create forms/templates for documentation and use.
- Meeting with stakeholders and transforming requirements into workflows
- Support project scheduling and project tracking within the Change practice area
- Supporting scheduling and coordination of the meetings within the Change practice area
- Supporting communications and documentation within the Change practice area
- Travel to customer sites. Approximately 5% or less.
Experience
- Fundamental knowledge of Network Infrastructure, Firewalls, in a geographically distributed environment a plus
- Experience working with senior decision makers
- Experience working in a large corporate, highly matrixed environment
- Experience eliciting requirements and leading customer-focused informational gathering sessions.
- Technical Writing skills
- Strong communication/interpersonal skills
- Proven analytical background
- Project scheduling and meeting coordination experience a plus
- Advanced Excel, Visio, and SQL or other Database skills
- Experience in IT Service Management Tools such as ServiceNow
- 5 years related experience required
Skills
- Experience working with Microsoft O365
- Strong multi-tasking and highly organized
- Strong technical writing skills
- Ability to lead meetings and discovery sessions
- Detail oriented
- Strong process adherence
- Strong sense of urgency, perseverance, and the creativity to overcome obstacles
- Results oriented
- Perform effectively in a team-oriented environment
- Good communication skills and social competency
- Ability to work with a diverse set of stakeholders throughout the US
- Fluent in written and spoken English
Education
- Bachelor's degree required
- ITIL 4 certification preferred
- PMP or business analyst certifications a plus
- Candidate must have been US Citizen or Green Card holder for 3 or more years.
- Must be able to obtain Public Trust clearance.
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)
Rothe is an EEO/AA/Disability/Vets Employer and complies with E-Verify
Rothe shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.
