Position Type: Graduate
Education Level: Graduate Degree
Job Shift: Day
Job Category: Entry Level
Description Position Title: Graduate Assistant - Information, Technology, and Resources Supervisor's Title & Department: Help Desk Manager & Chief Information OfficerSession: Academic (August 14, 2023 - May 18, 2024) This is a one-year placement with an opportunity for re-application and hire.Hourly Rate & Leadership Classification: $20.00Average hours per week: Up to 20 hours per week Job Purpose: The Graduate Assistant assists the University of Lynchburg faculty, staff and students with technical support, troubleshoot hardware, software and network problems. Assist ITR staff with hardware/software installations for all departmentally-supported applications and equipment in classrooms, computer labs, and faculty/staff offices. Skills Development or Learning Opportunities Available:- Respond to inquiries in person, over the phone and via email at the ITR Help DeskAssist users with the operation of computer equipment and applicationsTroubleshoot hardware/software problems and provide solutions for faculty, staff and studentsEnter work requests in work order system for techniciansMaintain loaner equipment reservations and check-in/out of said equipmentPerforms hardware/software installations/upgradesConfigures network connectivity on college-owned and student computersAny other duties as assigned