ITOCC Director

We’re the New Terminal One (NTO) at John F. Kennedy International Airport, a bold and exciting project to develop a world class, international terminal that can serve as a global gateway to the New York metropolitan area and the greater United States. The $9+ billion first phase is the largest single asset project financing in US history. It will be built on sites now occupied by Terminal 1, Terminal 2, and the former Terminal 3, where it will anchor JFK’s south side. Construction will take place in phases, with the first phase, including the new arrivals and departures hall and first set of new gates, expected to open in 2026.

NTO will set a new standard for design and service and aspires to obtain a global Top 5 Skytrax rating as one of the finest ten airport terminals in the world.

The New Terminal One will be:

• a 23-gate, state-of-the-art, international-only terminal
• Sustainably designed and future focused
• Featuring expansive, naturally lit public spaces
• Cutting edge technology and an array of amenities
• Designed to enhance the customer experience
• Compete with some of the highest-rated airport terminals in the world.

Who You Are:

You are a visionary and steadfast leader with a profound understanding of airport operations. Your background includes:

• Extensive experience in managing complex operational environments, preferably in the aviation sector.
• A track record of strategic influence and operational excellence within a dynamic and fast-paced setting.
• Strong leadership qualities, with a proven ability to mentor and guide diverse teams towards achieving collective goals.
• Exceptional communication skills, capable of effectively managing both day-to-day operations and critical incident responses.
• A proactive mindset, consistently seeking innovative solutions to enhance operational efficiency and safety.
• The ability to represent the organization confidently in professional settings, including interactions with business partners and governmental agencies.
• A deep commitment to promoting a culture of safety, security, and exceptional guest experience.
• An inclination towards embracing and integrating new technologies to drive operational success and business growth.

In this role, your strategic insight, operational expertise, and leadership qualities will be instrumental in shaping the future of NTO and redefining the standards of airport excellence.

What We Are Looking For:

We are seeking an ITOCC Director, a key leadership role at New Terminal One (NTO) at JFK International Airport. The ideal candidate will:

• Be a champion for delivering exceptional guest experience across the entire campus
• Have extensive experience in operational management within an airport.
• Possess strong skills in coordinating diverse teams, including safety, security, operations, and facilities.
• Be adept at working with senior management to execute strategic plans effectively.
• Exhibit expertise in adopting and implementing best practices for terminal operations.
• Demonstrate proficiency in emergency response protocols and risk management.
• Be comfortable representing NTO professionally with business partners and governmental agencies.
• Have a knack for leveraging innovative and integrated technologies to enhance business operations.
• Be committed to ensuring compliance with Safety Management Systems and delivering exceptional guest experiences.

What You Will Do:

• Lead and coordinate the day-to-day operations of various teams, ensuring collaboration and efficiency.
• Work closely with the VP of Operations and COO to align operational activities with NTO’s strategic goals.
• Embrace and implement best practices to proactively manage and mitigate operational risks.
• Establish effective communication protocols for routine operations and escalated situations.
• Provide leadership and guidance to Duty Managers and the operational team, particularly in emergency response situations.
• Oversee VACR and ensure compliance with training and safety standards.
• Liaise confidently with business partners, concessionaires, and governmental agencies to maintain and enhance NTO’s operational standards.
• Utilize cutting-edge technologies to measure and enhance business performance.

Where You Will Work:

We are located in Building 111 in Jamacia Queens. As NTO progresses towards its operational phase, your role will transition to the vibrant and dynamic environment of JFK International Airport, where you will be directly involved in the day-to-day activities of this state-of-the-art international terminal.

What We Offer:

Joining NTO as the ITOCC Director, you will be part of a transformative and ambitious project. We offer:

• A competitive salary and comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) plan with employer matching, investing in your future.
• Access to ongoing professional development opportunities.
• A diverse range of discounts and perks through our partner programs.
• An inclusive workplace culture that values diversity, community engagement, and collaboration.
• A unique opportunity to be part of a project that will redefine airport excellence on a global scale.

Our values and commitment:

New Terminal One at JFK is a consortium of labor, operating and financial partners. NTO will be built by union labor, and we are committed to local inclusion and labor participation with a focus on diversity and capacity-building opportunities, including ambitious goals for creating opportunities for local, minority and women-owned business enterprises (MWBE), and service-disabled veteran-

owned businesses (SDVOB).

We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation,

marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. We

celebrate diversity and are committed to creating an inclusive environment for all employees.

We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.